world of goo updates from commercial-ppa-loader added by software center show up as unauthorized - code 401

[Munawar Cheema]

system: 12.04 LTS precise
USC version:
software-center:
  Installed: 5.2.2.2
  Candidate: 5.2.2.2
  Version table:
 *** 5.2.2.2 0
        500 http://gb.archive.ubuntu.com/ubuntu/ precise-updates/main amd64 Packages
        100 /var/lib/dpkg/status
     5.2 0
        500 http://gb.archive.ubuntu.com/ubuntu/ precise/main amd64 Packages

Problem:
I purchased world of goo from the ubuntu store and love the game. I am using 64 bit precise and so far the game has run fine. For some reason the updates through its ppa which are added by software-center are coming up as unauthorized.

Are the commercial-ppa-loaders for world of goo added by software center out of date or is there a deeper problem?

The output when I do my regular sudo apt-get update that is signalling an error when trying to update world of goo is:

>W: Failed to fetch https://private-ppa.launchpad.net/commercial-ppa-uploaders/world-of-goo/ubuntu/dists/precise/main/binary-amd64/Packages The requested URL returned error: 401

>W: Failed to fetch https://private-ppa.launchpad.net/commercial-ppa-uploaders/world-of-goo/ubuntu/dists/precise/main/binary-i386/Packages The requested URL returned error: 401

>E: Some index files failed to download. They have been ignored, or old ones used instead.
<code>

The ppa itself was set up by the software center with the following line extracted by running the following bash code

/etc/apt/sources.list.d/*.list | grep ppa

deb https://private-ppa.launchpad.net/commercial-ppa-uploaders/world-of-goo/ubuntu precise main #Added by software-center; credentials stored in /etc/apt/auth.conf

[Gary Lasker (gary-lasker)]

Hi Munawar, thanks for your bug report and for all the excellent info. I've tagged this one to escalate it and we will investigate this to see what is causing this issue for you.

Thanks again!

[Gary Lasker (gary-lasker)]

Hi again, Munawar. Actually, this one is a duplicate of a bug already reported, bug 1008289, so I will mark it as such. Please note that a fix for this one is in the works and should be deployed on the server soon. Please follow bug 1008289 for the status of the fix, and thank you for your patience and for your help!

Best regards,
Gary

[Munawar Cheema (munawar-a-cheema)]

thanks for the quick response and update Gary.
Best Regards
Munawar

On Tue, Jun 12, 2012 at 7:20 PM, Gary Lasker <email address hidden>wrote:

> *** This bug is a duplicate of bug 1008289 ***
> https://bugs.launchpad.net/bugs/1008289
>
> Hi again, Munawar. Actually, this one is a duplicate of a bug already
> reported, bug 1008289, so I will mark it as such. Please note that a fix
> for this one is in the works and should be deployed on the server soon.
> Please follow bug 1008289 for the status of the fix, and thank you for
> your patience and for your help!
>
> Best regards,
> Gary
>
> ** This bug has been marked a duplicate of bug 1008289
> "Failed to download repository information" for purchased application
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1012131
>
> Title:
> world of goo updates from commercial-ppa-loader added by software
> center show up as unauthorized - code 401
>
> Status in “software-center” package in Ubuntu:
> Incomplete
>
> Bug description:
> system: 12.04 LTS precise
> USC version:
> software-center:
> Installed: 5.2.2.2
> Candidate: 5.2.2.2
> Version table:
> *** 5.2.2.2 0
> 500 http://gb.archive.ubuntu.com/ubuntu/ precise-updates/main
> amd64 Packages
> 100 /var/lib/dpkg/status
> 5.2 0
> 500 http://gb.archive.ubuntu.com/ubuntu/ precise/main amd64
> Packages
>
> Problem:
> I purchased world of goo from the ubuntu store and love the game. I am
> using 64 bit precise and so far the game has run fine. For some reason the
> updates through its ppa which are added by software-center are coming up as
> unauthorized.
>
> Are the commercial-ppa-loaders for world of goo added by software
> center out of date or is there a deeper problem?
>
> The output when I do my regular sudo apt-get update that is signalling
> an error when trying to update world of goo is:
>
> >W: Failed to fetch https://private-ppa.launchpad.net/commercial-ppa-
> uploaders/world-of-goo/ubuntu/dists/precise/main/binary-amd64/Packages
> The requested URL returned error: 401
>
> >W: Failed to fetch https://private-ppa.launchpad.net/commercial-ppa-
> uploaders/world-of-goo/ubuntu/dists/precise/main/binary-i386/Packages
> The requested URL returned error: 401
>
> >E: Some index files failed to download. They have been ignored, or old
> ones used instead.
> <code>
>
> The ppa itself was set up by the software center with the following
> line extracted by running the following bash code
>
> /etc/apt/sources.list.d/*.list | grep ppa
>
> deb https://private-ppa.launchpad.net/commercial-ppa-uploaders/world-
> of-goo/ubuntu precise main #Added by software-center; credentials
> stored in /etc/apt/auth.conf
>
> To manage notifications about this bug go to:
>
> https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/1012131/+subscriptions
>

[Munawar Cheema (munawar-a-cheema)]

Hi Gary
I am lost in the labrynth of your bug reportng system and very confused. I
have not been able to get the issue resolved in a month and cannot use the
software at all now after following the recommended steps. Is it possible
just to get a refund and put this whole thing behind me.

Thanks in advance
if there is a more appropriate place to ask please let me know as no one
seems to be responding to the bug thread anymore.

https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/1008289

On Tue, Jun 12, 2012 at 9:21 PM, Munawar Cheema
<email address hidden>wrote:

> thanks for the quick response and update Gary.
> Best Regards
> Munawar
>
>
> On Tue, Jun 12, 2012 at 7:20 PM, Gary Lasker <email address hidden>wrote:
>
>> *** This bug is a duplicate of bug 1008289 ***
>> https://bugs.launchpad.net/bugs/1008289
>>
>> Hi again, Munawar. Actually, this one is a duplicate of a bug already
>> reported, bug 1008289, so I will mark it as such. Please note that a fix
>> for this one is in the works and should be deployed on the server soon.
>> Please follow bug 1008289 for the status of the fix, and thank you for
>> your patience and for your help!
>>
>> Best regards,
>> Gary
>>
>> ** This bug has been marked a duplicate of bug 1008289
>> "Failed to download repository information" for purchased application
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1012131
>>
>> Title:
>> world of goo updates from commercial-ppa-loader added by software
>> center show up as unauthorized - code 401
>>
>> Status in “software-center” package in Ubuntu:
>> Incomplete
>>
>> Bug description:
>> system: 12.04 LTS precise
>> USC version:
>> software-center:
>> Installed: 5.2.2.2
>> Candidate: 5.2.2.2
>> Version table:
>> *** 5.2.2.2 0
>> 500 http://gb.archive.ubuntu.com/ubuntu/ precise-updates/main
>> amd64 Packages
>> 100 /var/lib/dpkg/status
>> 5.2 0
>> 500 http://gb.archive.ubuntu.com/ubuntu/ precise/main amd64
>> Packages
>>
>> Problem:
>> I purchased world of goo from the ubuntu store and love the game. I am
>> using 64 bit precise and so far the game has run fine. For some reason the
>> updates through its ppa which are added by software-center are coming up as
>> unauthorized.
>>
>> Are the commercial-ppa-loaders for world of goo added by software
>> center out of date or is there a deeper problem?
>>
>> The output when I do my regular sudo apt-get update that is signalling
>> an error when trying to update world of goo is:
>>
>> >W: Failed to fetch https://private-ppa.launchpad.net/commercial-ppa-
>> uploaders/world-of-goo/ubuntu/dists/precise/main/binary-amd64/Packages
>> The requested URL returned error: 401
>>
>> >W: Failed to fetch https://private-ppa.launchpad.net/commercial-ppa-
>> uploaders/world-of-goo/ubuntu/dists/precise/main/binary-i386/Packages
>> The requested URL returned error: 401
>>
>> >E: Some index files failed to download. They have been ignored, or old
>> ones used instead.
>> <code>
>>
>> The ppa itself was set up by the software center with the following
>> line e...

[John Pugh (jpugh)]

@Munawar you state that you purchased and installed and have been playing the game for some time? There have not been any updates to this application since release so I'm sure that everyone is confused as to where to find and resolve your issue.

IF you are receiving a 401 error on the World of Goo repository, then we will need to reset your subscription. Please reply again ONLY on bug #1008289 with the details of the error and we will resolve it.