HPLIP

Bug #508152
Comment #17

Comment 17 for bug 508152

Revision history for this message

Sanjay Kumar (sanjay-kumar14) wrote on 2011-05-18:

#17

Hi,

Thanks for posting the log files. After analyzing the logs I am able to locate the problem, but unfortunately I am not able to reproduce the
issue here; because of this, fixing of the issue has become little difficult. Could you do the following things to help me understand the scenario.

1) Install the latest release of HPLIP (version 3.11.5) from our website:
http://hplipopensource.com/hplip-web/gethplip.html

Close all applications and then install HPLIP using hplip-3.11.5.run file.
e.g sanjay@sanjay-PC:~$ ./hplip-3.11.5.run

2) Send me the image used for testing.

3) Answer following questions based on your test case. Please mention every step you did to reproduce the problem.

++++++++++++++++++++++++++++++++++++++++++++++++++++
Your test case with my questions:

Here's what I do from GIMP:
1. Image > Print Size > 4.000in width x 5.200 in height (my pictures are 4:3 format).

[Question]:
Did you change the value to above or is it shown by default based on the given image? Please send me the image used for testing.

2. File > Page Setup > Paper Size > 6 x 4 Photo Paper. Orientation: Landscape.

   [Question]:
    a) Did you select Format for: option? Which option was selected?
    b) As per step 2 Paper Size does not have "6 x 4 Photo Paper" option. Which option did you actually select? Did you create a custom paper or was it selected from the list.
       Please provide more details here.
    c) Did you create any custom paper size from cups url i.e (http://localhost:631/printers/Photosmart_B8500)?

3. File > Print...
4. General tab: HP_Photosmart_B8550 is selected.
5. Page Setup tab: One-sided, 1 page per side, print all sheets, paper type is photo paper, paper source is photo tray, scale is 100%.

[Question]:
a) What is the value of Paper size and orientation?

6. Image Settings tab: Width is 5.000in, Height 5.200in, X resolution 750 dpi, Y resolution 750 dpi, left and right position are 0in, top and bottom position are 0.4in. Center is "both". Ignore Page Margins is unchecked.

   [Question]:
    a) When I take a jpeg image of 4.0x5.2in dimension,neither I see above values (i.e Width is 5.000in, Height 5.200in, X resolution 750 dpi, Y resolution 750 dpi). nor can I change the values to 5.000in and 5.200. Please let me know how did you do this?
    b) Resolution units mentioned in GIMP are in pixels/inch, pixels/cm etc? which one was selected when you checked the values?

7. Job tab: Priority is set to Medium.
8. Image Quality tab: Print Quality is set to Best.
9. Color tab: Output mode is set to Color.

   [Question]:
   a)Did you press print button after doing step 1 to step 9? or Did you print using lp command?
   b)Can you try to print the same file from hp-toolbox also with similar settings?
   c)Please let me know the Linux distro version.

++++++++++++++++++++++++++++++++++++++++++++++++++++

Thanks,
Sanjay

Hi,

Thanks for posting the log files. After analyzing the logs I am able to locate the problem, but unfortunately I am not able to reproduce the 
issue here; because of this, fixing of the issue has become little difficult. Could you do the following things to help me understand the scenario.

1) Install the latest release of HPLIP (version 3.11.5) from our website:
http://hplipopensource.com/hplip-web/gethplip.html

Close all applications and then install HPLIP using hplip-3.11.5.run file.
  e.g sanjay@sanjay-PC:~$ ./hplip-3.11.5.run

2) Send me the image used for testing.

3) Answer following questions based on your test case. Please mention every step you did to reproduce the problem.

++++++++++++++++++++++++++++++++++++++++++++++++++++
Your test case with my questions:

Here's what I do from GIMP:
1. Image > Print Size > 4.000in width x 5.200 in height (my pictures are 4:3 format).
   
   [Question]: 
   Did you change the value to above or is it shown by default based on the given image? Please send me the image used for testing.

2. File > Page Setup > Paper Size > 6 x 4 Photo Paper. Orientation: Landscape.
   
   [Question]: 
    a) Did you select Format for: option? Which option was selected?
    b) As per step 2 Paper Size does not have "6 x 4 Photo Paper" option. Which option did you actually select? Did you create a custom paper or was it selected from the list.
       Please provide more details here.
    c) Did you create any custom paper size from cups url i.e (http://localhost:631/printers/Photosmart_B8500)?

[Question]: 
    a) When I take a jpeg image of 4.0x5.2in dimension,neither I see above values (i.e Width is 5.000in, Height 5.200in, X resolution 750 dpi, Y resolution 750 dpi). nor can I change the values to 5.000in and 5.200. Please let me know how did you do this?
    b) Resolution units mentioned in GIMP are in pixels/inch, pixels/cm etc? which one was selected when you checked the    values?

7. Job tab: Priority is set to Medium.
8. Image Quality tab: Print Quality is set to Best.
9. Color tab: Output mode is set to Color.

[Question]: 
   a)Did you press print button after doing step 1 to step 9? or Did you print using lp command?
   b)Can you try to print the same file from hp-toolbox also with similar settings?
   c)Please let me know the Linux distro version.

++++++++++++++++++++++++++++++++++++++++++++++++++++

Thanks,
Sanjay