Comment 13 for bug 1758922

This and the previous email have both been cc'd to one of the three
accounts involved, but the counter remains at zero and the emails don't
appear on the dropdown list.

On Fri, May 25, 2018 at 2:50 PM, john tucker <email address hidden>
wrote:

> OK, that's got the application running as it should, with changes to an
> email's read status reflected promptly by the counter. I'll just leave the
> window open and run a few checks as you suggested.
>
> On Fri, May 25, 2018 at 2:21 PM, Robert Tari <email address hidden>
> wrote:
>
>> I have to admit, I am a bit puzzled by your problem. Killing and the
>> restarting the application should be no different than the app
>> autostarting after login. It would certainly be of help if at least one
>> more user had a similar issue.
>>
>> Anyway, let us investigate:
>>
>> 1. Go to System->Preferences->Personal->Startup Applications an look for
>> Unity Mail
>> * There should be only one entry
>> * It should be called "Unity Mail (service)"
>> * The command for it should simply be "unity-mail"
>> * If all is in order, clear the checkbox for the entry - this will
>> disable the autostart, you can re-activate it any time you wish
>>
>> 2. The next time you log in, Unity Mail should not be running
>> * Run "killall unity-mail" just to make sure it is the case
>> * Start it manually with "unity-mail"
>> * Keep the terminal open during your entire session - if there are
>> Gremlins, we should be able to uncover them here
>> * Try to experiment with your mail via the web browser: marking messages
>> as read/unread is the most effective way - once a message's read status
>> changes, it should instantly appear/disappear from the indicator's menu (of
>> course, the indicator icon will not change and there will be no
>> notification, since these messages will not be NEW ones)
>> * If you cannot trigger anything suspicious, try sending yourself some
>> NEW messages: the indicator should change and there should be a
>> notification as well
>>
>> 3. After every change you have made via webmail, have a look in the
>> terminal window - if something's not right, it should be immediately visible
>> * Output like "imap.gmail.com handler last 20 log messages" are ERRORS,
>> so keep an eye on those
>> * If there is any personal or sensitive data in what you copy, just XXXX
>> it over before posting it here
>>
>> --
>> You received this bug notification because you are subscribed to the bug
>> report.
>> https://bugs.launchpad.net/bugs/1758922
>>
>> Title:
>> unity does not detect unread email
>>
>> To manage notifications about this bug go to:
>> https://bugs.launchpad.net/unity-mail/+bug/1758922/+subscriptions
>>
>
>