unity-mail does not open
Bug #1667377 reported by
EmT24jkRV
This bug affects 1 person
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
Unity Mail |
Invalid
|
Undecided
|
Robert Tari |
Bug Description
Cannot open Unity-mail settings via messages indicator applet (Ubuntu 16.04)
1. The app has stopped working with new versions (1.5.4 was last working version),
2. Re-installed the program - didn't help
3. Changed account from Outlook to GMail and now the app does not even open
4. terminal output for 'unity-mail':
Unity-Mail: ERROR: Exception occured: b'[AUTHENTICATI
Unity-Mail: CRITICAL: Invalid account data provided for connection "<email address hidden>", exiting
5. cannot open unity-mail settings to change anything
System: 16.04 Ubuntu, Dell XPS 13 9560.
P.S. is there a way to get old 1.5.4 version?
Your login data seems to be wrong. Starting from version 1.6.8 you cannot save an account with invalid login data, exactly to avoid situations like these.
Please do the following to reset your account(s):
1. type killall unity-mail in the terminal
2. type python3 in the terminal
3. paste the following lines one-by-one and press enter after each one:
import secretstorage dbus_init( ) get_default_ collection( bus) .search_ items({ 'application' : 'unity- mail'}) )[0].delete( )
bus = secretstorage.
collection = secretstorage.
collection.unlock()
list(collection
4. repeat the last line until you get an error
5. close python3 with ctrl+d
Now you should have no connection settings stored. Make sure you update the app to the latest version and try again.
1.5.4 is very old and deprecated.
Please report back here so I should know what the situation is.