Comment 8 for bug 885738

>If the above file was not found then load defaults. Defaults could be something simple like Ubuntu Help, Ubuntu.com, Internet Browser, E-Mail, etc.

I like the idea of the ubuntu-help / desktop-guide being more prominent (either when you open the dash or on the launcher) or as one of the default elements an user can quickly spot on a new install.

The learning curve can take a few weeks. And the first thing an user should do is spot "the manual" for the product in case he/she cant find something.

The user tests did reveal that some users get lost or cant find some elements.
http://www.omgubuntu.co.uk/2011/11/user-testing-of-unity-reveals-some-surprising-results