Activity log for bug #1103529

Date Who What changed Old value New value Message
2013-01-23 16:29:48 David Hefley bug added bug
2013-01-23 16:30:44 David Hefley description I install the latest U1 for Windows, which is as best as I can tell, 4.0.0.0. I am running 32bit Win7 Professional, SP1 in a VirtualBox instance (5gb of 8gb free on HDD, 1gb memory,1024x768 @ 32bit color, 16mb video memory, Intel PRO/1000 MT bridged adapter, all on an Ubuntu host). It is a very clean install, with few other programs (Adobe AIR, Flash Player 11, Adobe Media Player, .NET Framework 4, MVC++ 2005, VM Guest Additions, and Ubuntu One). No Windows event logs show anything out of the ordinary. Cleared them, attempted to start, rechecked logs and nothing. I see the ubuntuone-control-panel-qt.exe attempt to run in task manager, but sometimes it quickly disappears, others it just stays in the process list for a bit, then disappears. As far as services go, I do have Windows Defender, FIrewall, and Search all disabled (I tried turning them on and re-trying - no luck). The ubuntuone controlpanel log (app data, local, xdg, cache, ubuntuone, log) is empty. The sso-client log only has entries that state: <timestamp> ubuntu_sso.utils.webclient.qtnetwork - INFO - Querying OS for proxy. I have gone in and turned of the auto detect proxy settings from IE (and rebooted) -> no luck there either. ONCE -> i got an error about not finding Python27.dll, reinstalled client and the error went away, but still no start. Finally, I also tried both installing and starting using the "Run as Administrator" right click option. I installed the latest U1 for Windows, which is as best as I can tell, 4.0.0.0, and try to launch application and get nothing - no splash, no tray icon, etc. I am running 32bit Win7 Professional, SP1 in a VirtualBox instance (5gb of 8gb free on HDD, 1gb memory,1024x768 @ 32bit color, 16mb video memory, Intel PRO/1000 MT bridged adapter, all on an Ubuntu host). It is a very clean install, with few other programs (Adobe AIR, Flash Player 11, Adobe Media Player, .NET Framework 4, MVC++ 2005, VM Guest Additions, and Ubuntu One). No Windows event logs show anything out of the ordinary. Cleared them, attempted to start, rechecked logs and nothing. I see the ubuntuone-control-panel-qt.exe attempt to run in task manager, but sometimes it quickly disappears, others it just stays in the process list for a bit, then disappears. As far as services go, I do have Windows Defender, FIrewall, and Search all disabled (I tried turning them on and re-trying - no luck). The ubuntuone controlpanel log (app data, local, xdg, cache, ubuntuone, log) is empty. The sso-client log only has entries that state: <timestamp> ubuntu_sso.utils.webclient.qtnetwork - INFO - Querying OS for proxy. I have gone in and turned of the auto detect proxy settings from IE (and rebooted) -> no luck there either. ONCE -> i got an error about not finding Python27.dll, reinstalled client and the error went away, but still no start. Finally, I also tried both installing and starting using the "Run as Administrator" right click option.
2013-01-29 14:10:47 Julien Funk ubuntuone-client: status New Triaged
2013-01-29 14:11:52 Julien Funk ubuntuone-client: importance Undecided Critical
2013-01-29 14:12:03 Julien Funk ubuntuone-client: assignee Brian Curtin (brian.curtin)
2013-01-29 14:12:41 Julien Funk tags u1-windows u1-by-user u1-on-production u1-windows
2013-12-27 22:25:49 dobey ubuntuone-client: assignee Brian Curtin (brian.curtin)
2013-12-27 22:25:58 dobey affects ubuntuone-client ubuntuone-control-panel
2013-12-27 22:26:49 dobey ubuntuone-control-panel: importance Critical High