to sign in without existing account I get a message on the screen: There was a problem getting captcha, reloading...
to sign in with existing account, then I get "Authentication failed"
When I close the window, I get the message: Runtime Error 'underlaying c/c++ object has been deleted'
Windows 7 Premium Home Service Pack 1
2012-05-12 21:04:18,318:318.000078201 - ubuntu_sso.credentials - INFO - _login_or_register: login_only=True email=None.
2012-05-12 21:04:18,322:322.000026703 - ubuntu_sso.credentials - INFO - find_credentials: self.app_name u'Ubuntu One', result is {}? True
2012-05-12 21:04:18,322:322.999954224 - ubuntu_sso.utils - INFO - get_bin_dir: returning dir located at 'C:\\Program Files (x86)\\ubuntuone\\dist'.
2012-05-12 21:04:35,012:12.0000839233 - ubuntu_sso.utils.webclient.qtnetwork - ERROR - SSL errors found; url: https://login.ubuntu.com/api/1.0/authentications
========Error=============
The issuer certificate of a locally looked up certificate could not be found (11)
--------Cert Details------
Organization: ValiCert, Inc.
Common Name: http://www.valicert.com/
Locality Name: ValiCert Validation Network
Unit: ValiCert Class 2 Policy Validation Authority
Country:
State or Province:
==========================
========Error=============
The root CA certificate is not trusted for this purpose (17)
--------Cert Details------
Organization: ValiCert, Inc.
Common Name: http://www.valicert.com/
Locality Name: ValiCert Validation Network
Unit: ValiCert Class 2 Policy Validation Authority
Country:
State or Province:
==========================
2012-05-12 21:04:35,013:13.9999389648 - ubuntu_sso.account - ERROR - login failed with:
Traceback (most recent call last):
File "ubuntu_sso\account.pyc", line 216, in login
WebClientError: (u'SSL handshake failed', u'')
2012-05-12 21:04:35,019:19.9999809265 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x0393C698>.
2012-05-12 21:04:35,036:36.0000133514 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x0393CFD0>.
2012-05-12 21:04:35,043:43.9999103546 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x0393CC88>.
2012-05-12 21:04:35,051:51.0001182556 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x0393C238>.
2012-05-12 21:04:35,058:58.000087738 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x0393CC10>.
2012-05-12 21:04:35,065:65.9999847412 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x0393C2D8>.
2012-05-12 21:04:35,069:69.9999332428 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x0393CBC0>.
2012-05-12 21:04:35,075:75.0000476837 - ubuntu_sso.utils.ipc - INFO - Emitting remote signal for LoginError with callback <function on_login_error at 0x03E72E70>.
2012-05-12 21:04:49,131:131.999969482 - ubuntu_sso.credentials - INFO - _show_ui: received from the ui return code 10.
2012-05-12 21:04:49,132:132.999897003 - ubuntu_sso.credentials - ERROR - login (app_name: Ubuntu One): Problem while performing login.
Traceback (most recent call last):
File "ubuntu_sso\credentials.pyc", line 98, in inner
File "twisted\internet\defer.pyc", line 1037, in _inlineCallbacks
File "twisted\python\failure.pyc", line 382, in throwExceptionIntoGenerator
File "ubuntu_sso\credentials.pyc", line 241, in _login_or_register
File "twisted\internet\defer.pyc", line 1039, in _inlineCallbacks
File "ubuntu_sso\credentials.pyc", line 186, in _show_ui
UserCancellationError
2012-05-12 21:04:49,132:132.999897003 - ubuntu_sso.main - INFO - 'CredentialsManagement': emitting 'AuthorizationDenied' with args (u'Ubuntu One',) and kwargs {}
2012-05-12 21:04:49,134:134.000062943 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x0393CCD8>.
2012-05-12 21:04:49,134:134.999990463 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x038BB328>.
2012-05-12 21:04:49,134:134.999990463 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x038BB8C8>.
2012-05-12 21:04:49,134:134.999990463 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x038BBAA8>.
2012-05-12 21:04:49,134:134.999990463 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x038BB990>.
2012-05-12 21:04:49,134:134.999990463 - ubuntu_sso.utils.ipc - WARNING - emit_signal: Unregistering dead client <twisted.spread.pb.RemoteReference instance at 0x038BB788>.
2012-05-12 21:04:49,134:134.999990463 - ubuntu_sso.utils.ipc - INFO - Emitting remote signal for AuthorizationDenied with callback <ubuntuone.platform.credentials.windows.RemovableSignal object at 0x05FA1170>.
==============================
2012-05-12 21:04:19,279:279.000043869 - ubuntu_sso.sso_wizard_page - INFO - Starting setup_page for: <ubuntu_sso.qt.current_user_sign_in_page.CurrentUserSignInPage object at 0x03E4A4F8>
2012-05-12 21:04:19,282:282.00006485 - ubuntu_sso.sso_wizard_page - INFO - Starting setup_page for: <ubuntu_sso.qt.email_verification_page.EmailVerificationPage object at 0x03E4AA08>
2012-05-12 21:04:19,283:283.999919891 - ubuntu_sso.sso_wizard_page - INFO - Starting setup_page for: <ubuntu_sso.qt.success_page.SuccessPage object at 0x03E4ADF8>
2012-05-12 21:04:19,286:286.000013351 - ubuntu_sso.sso_wizard_page - INFO - Starting setup_page for: <ubuntu_sso.qt.error_page.ErrorPage object at 0x03E740C0>
2012-05-12 21:04:19,288:288.000106812 - ubuntu_sso.sso_wizard_page - INFO - Starting setup_page for: <ubuntu_sso.qt.forgotten_password_page.ForgottenPasswordPage object at 0x03E74300>
2012-05-12 21:04:19,290:290.999889374 - ubuntu_sso.sso_wizard_page - INFO - Starting setup_page for: <ubuntu_sso.qt.reset_password_page.ResetPasswordPage object at 0x03E746F0>
2012-05-12 21:04:19,372:372.99990654 - ubuntu_sso.sso_wizard_page - INFO - <ubuntu_sso.qt.current_user_sign_in_page.CurrentUserSignInPage object at 0x03E4A4F8> - setup_page ends, backend is <ubuntu_sso.main.windows.SSOLoginClient object at 0x03FC0E70>.
2012-05-12 21:04:19,384:384.000062943 - ubuntu_sso.sso_wizard_page - INFO - <ubuntu_sso.qt.email_verification_page.EmailVerificationPage object at 0x03E4AA08> - setup_page ends, backend is <ubuntu_sso.main.windows.SSOLoginClient object at 0x03FC0AD0>.
2012-05-12 21:04:19,384:384.999990463 - ubuntu_sso.sso_wizard_page - INFO - <ubuntu_sso.qt.success_page.SuccessPage object at 0x03E4ADF8> - setup_page ends, backend is <ubuntu_sso.main.windows.SSOLoginClient object at 0x03E6FCF0>.
2012-05-12 21:04:19,395:395.999908447 - ubuntu_sso.sso_wizard_page - INFO - <ubuntu_sso.qt.error_page.ErrorPage object at 0x03E740C0> - setup_page ends, backend is <ubuntu_sso.main.windows.SSOLoginClient object at 0x03E6FF70>.
2012-05-12 21:04:19,397:397.000074387 - ubuntu_sso.sso_wizard_page - INFO - <ubuntu_sso.qt.forgotten_password_page.ForgottenPasswordPage object at 0x03E74300> - setup_page ends, backend is <ubuntu_sso.main.windows.SSOLoginClient object at 0x03E6FAB0>.
2012-05-12 21:04:19,401:401.000022888 - ubuntu_sso.sso_wizard_page - INFO - <ubuntu_sso.qt.reset_password_page.ResetPasswordPage object at 0x03E746F0> - setup_page ends, backend is <ubuntu_sso.main.windows.SSOLoginClient object at 0x03E798F0>.
2012-05-12 21:04:34,739:739.000082016 - ubuntu_sso.current_user_sign_in_page - INFO - CurrentUserSignInPage.login for: <email address hidden>
2012-05-12 21:04:35,075:75.0000476837 - ubuntu_sso.current_user_sign_in_page - ERROR - Got error when login Ubuntu One, error: {'errtype': 'AuthenticationError', 'message': 'The authentication failed.'}
2012-05-12 21:04:35,075:75.0000476837 - ubuntu_sso.qt - INFO - build_general_error_message: returning 'The authentication failed.'.
2012-05-12 21:04:35,075:75.0000476837 - ubuntu_sso.sso_wizard_page - ERROR - 'CurrentUserSignInPage': emitting 'show_error' with args ('The authentication failed.',) and kwargs {}
Thanks for taking the time to report this and helping us improve Ubuntu One!
We have had some similar reports, and we don't have a definitive cause figured out yet. Could you please let me know if:
1) You are in Turkey?
2) You are using OpenDNS or some other similar service?
And yes, I know those are unusual questions :-)
Thanks in advance!