Comment 2 for bug 533934

Revision history for this message
Duane Hinnen (duanedesign) wrote :

Xwarman,
I'm sorry to hear Ubuntu One is not working properly for you. I dont see anything in the information provided by apport. If you would like to help debug the problem that would be greatly appreciated. You can do the following in order to provide important details that will help determine the root cause of this issue.

1) Quit the Ubuntu One client. R-click on the Ubuntu One applet and select 'Quit'

2) Run the following in the Terminal to open/create this file:
 gedit ~/.config/ubuntuone/syncdaemon.conf

    #Add the following two (2) lines to this file and save:
    [__main__]
    log_level = DEBUG

3) Open Ubuntu One as you normally would Applications->Internet->Ubuntu One

4) Let Ubuntu One run for a bit, copy some files into your Ubuntu One Folder or take any actions to recreate any bugs you have been having. Then attach the following logs to this bug:

~/.cache/ubuntuone/log/syncdaemon.log
~/.cache/ubuntuone/log/syncdaemon-exceptions.log

You can attach logs to this bug report by clicking the 'Add Attachment or patch' button at the bottom of the page. Thank you for filing this bug report and helping to make Ubuntu better.

thank you,
duanedesign