Comment 46 for bug 462828

Hi,

I'm not really sure what this is about. The problem that I have with
Ubuntuone is that I get the message "Capabilities mismatch with server"
when I try to connect. (What is that about 8 of 12 MP3 files being
deleted?)

I am very new to Linux, so excuse me if this is the same thing. However,
a lot of what you said in email I received from you went somewhat over
my head. I was/am under the impression that Ubuntuone allows me to use
2GB of web space in a similar way to DropBox, etc. If there is more to
it than that, then I'd love to know about it.

Robin

-----Original Message-----
From: Matt Griffin <email address hidden>
Reply-to: Bug 462828 <email address hidden>
To: <email address hidden>
Subject: [Bug 462828] Re: Files are marked for deletion on server when
syncdaemon is killed during sync
Date: Fri, 30 Oct 2009 13:28:43 -0000

** Description changed:

  Steps to reproduce:

  On Computer1
  1) Run reinstall_u1.sh script to ensure a clean u1 environment on Computer1
  2) Applications->Internet->Ubuntu One
  3) Add Computer1 to my account
  4) Copy ~/Cush (with 12 mp3 files) to ~/Ubuntu One
  5) Sync occurs with server
  6) Check that sync completes by going to https://one.ubuntu.com/ and see all 12 files there
  On Computer2
  7) Run reinstall_u1.sh script to ensure a clean u1 environment on Computer2
  8) Applications->Internet-Ubuntu One
  9) Add Computer2 to my account
  10) Sync starts - allow to run until first 4 mp3 files are there
  11) $ killall ubuntuone-client-applet ubuntuone-syncdaemon
  12) Applications->Internet->Ubuntu One
  13) Allow sync to happen

  Result: 8 of 12 mp3 files deleted on Computer1 and marked for deletion on cloud (thus unavailable on web) - all just show the 4 files left by Computer2
  Expected result: 12 mp3 files on both computers and cloud

  Log files being attached along with reinstall_u1.sh script

  ================
  Karmic release note:

  Ubuntu One files may become unavailable in some circumstances

  A bug in the ubuntu one client (#462828) can cause files to become
  unavailable in some circumstances. A new client has been released in
  the update channel and the server has been updated to show a
  "Capabilities Mismatch" error when in use with a an older client to
  prevent files becoming unavailable to users.

  Manually running an system update will update the client to work with
  the deployed server and fix the root cause. Files are still available
  via the web interface at http://one.ubuntu.com

  Contact syncing and tomboy syncing services are not affected by this
  issue.

  ================

  The temporary measure to protect against user data loss will cause the
  desktop client to display a "Capabilities Mismatch" message.
+
+
+ Update: Fix has been deployed. Beta PPA and non-beta PPA users can both receive the fixed client software by running Update Manager.

--
Files are marked for deletion on server when syncdaemon is killed during sync
https://bugs.launchpad.net/bugs/462828
You received this bug notification because you are a direct subscriber
of a duplicate bug.

Status in Ubuntu Release Notes: Fix Released
Status in Ubuntu One Client: Fix Released
Status in “ubuntuone-client” package in Ubuntu: Fix Released
Status in ubuntuone-client in Ubuntu Karmic: Fix Released

Bug description:
Steps to reproduce:

On Computer1
1) Run reinstall_u1.sh script to ensure a clean u1 environment on Computer1
2) Applications->Internet->Ubuntu One
3) Add Computer1 to my account
4) Copy ~/Cush (with 12 mp3 files) to ~/Ubuntu One
5) Sync occurs with server
6) Check that sync completes by going to https://one.ubuntu.com/ and see all 12 files there
On Computer2
7) Run reinstall_u1.sh script to ensure a clean u1 environment on Computer2
8) Applications->Internet-Ubuntu One
9) Add Computer2 to my account
10) Sync starts - allow to run until first 4 mp3 files are there
11) $ killall ubuntuone-client-applet ubuntuone-syncdaemon
12) Applications->Internet->Ubuntu One
13) Allow sync to happen

Result: 8 of 12 mp3 files deleted on Computer1 and marked for deletion on cloud (thus unavailable on web) - all just show the 4 files left by Computer2
Expected result: 12 mp3 files on both computers and cloud

Log files being attached along with reinstall_u1.sh script

================
Karmic release note:

Ubuntu One files may become unavailable in some circumstances

A bug in the ubuntu one client (#462828) can cause files to become unavailable in some circumstances. A new client has been released in the update channel and the server has been updated to show a "Capabilities Mismatch" error when in use with a an older client to prevent files becoming unavailable to users.

Manually running an system update will update the client to work with the deployed server and fix the root cause. Files are still available via the web interface at http://one.ubuntu.com

Contact syncing and tomboy syncing services are not affected by this issue.

================

The temporary measure to protect against user data loss will cause the desktop client to display a "Capabilities Mismatch" message.

Update: Fix has been deployed. Beta PPA and non-beta PPA users can both receive the fixed client software by running Update Manager.