Comment 3 for bug 447507

No, I did not check the browser. I had been using Ubuntu One to store
documents as late as yesterday morning (I had a brief report due). I
established the account on October 5 and copied all of what I had from
JungleDisk (my Amazon S3 storage) to Ubuntu One. I did this because Ubuntu
One is integrated into Ubuntu and JungleDisk is not (JungleDisk can be a bit
fickle at times). I was considering moving everything over to an Ubuntu One
monthly subscription (the price is reasonable and JungleDisk does not permit
file sharing). I can't take that chance now. As finicky as JungleDisk can
be, I've never lost anything.
But to answer your question, no, because I have been able to see my files in
the Ubuntu One folder, under "Places," I assumed my files were on the
server. Is it possible they were not, that they were only stored locally?
How could this be if I had the client running with no indication of any
errors. My computer crashed after it froze up this morning. When I went to
reboot it. I recovered some most files using an installation CD. I never
even thought to check to see if my files were still on the Ubuntu One
server. They have been there and have opened up from there for the past 2
weeks. The one thing that was odd is that 3 days ago, when I went to open
up a series of presentations from the Ubuntu One file, OpenOffice claimed
that they files were damaged and asked me if it should repair them. I
selected "Yes" and it did so without any further problems. Do you think
there is any chance that when my computer locked up it may have deleted my
files on a remote server (I find that hard to believe). I was logged into
Ubuntu One but was not using it at the time. But one thing is certain, the
Ubuntu One client was open and running on this computer (I set it to start
automatically) and the Ubuntu One folder on this computer showed that the
files I expected to be in Ubuntu One were in Ubuntu One. Can I just close
out my account now or is there some reason I should wait?
Consider including an indicator light to the Ubuntu One applet like as
JungleDisk has. When I save a file, I can visually see the indicator light
flashing and I know my files are moving from the local file on my desktop to
the AWS server. There is even a log that I can refer to, to track activity.
Anyways, thank you very much for your quick response. I wrote in a moment
of anger (probably won't leave Ubuntu, but I'll never go back to or
recommend Ubuntu One). I had just finish reinstalling Ubuntu after
returning from classes this morning only to find my most important files
gone. If I had only lost music and pictures, I could have lived with that,
but coming up to midterm exams, losing my presentations, papers and notes
puts me in a bit of a spot. It means I have a long weekend ahead of me. I
did retrieve everything I had written before Oct 5 from my Amazon S3
account, so it is not a total loss.
Thank you once again for your quick response and I wish you the best of luck
with Ubuntu One.

On Fri, Oct 9, 2009 at 4:02 PM, Eric Casteleijn <
<email address hidden>> wrote:

> Eh, strike that, the Ubuntu One accounts and the launchpad ones are no
> longer the same, I was mistaken. To be clear, you did see the files
> listed in the web UI before you reinstalled?
>
> --
> All of my files are gone!
> https://bugs.launchpad.net/bugs/447507
> You received this bug notification because you are a direct subscriber
> of the bug.
>
> Status in Ubuntu One Client: New
>
> Bug description:
> Ubuntu 9.10 beta crashed on me this morning. I was never able to access my
> files. No worry I figured, I've been smart enough to store of my most
> important documents on Ubuntu One; aren't I a smart fellow. I reinstalled
> Ubuntu, went to package manager, reinstalled Ubuntu One, authorized my
> computer again, and guess what, there were no files in my account. I went
> right to the web and accessed my account from Firefox. No files. They were
> there, I have been accessing them and saving them into my Ubuntu One account
> all month. Could it be that they were only in a local file on my computer
> and never made it to the "cloud?" I know the Ubuntu One client for gnome was
> running on my computer, I saw the icon.
>
> God knows for 3 years I have been an Ubuntu advocate. I've turned other
> people, at my University, on to Ubuntu. Even though I had to reinstall my
> OS more than most of the people I know, I was always willing to look for
> "work arounds", take the time to file bug reports and help people I know
> install Ubuntu and work out the bugs, but this was the last straw.
> I really want to see Ubuntu work and succeed and I have been a strong
> proponent of Ubuntu, but I have to be honest, when I went to Ubuntu One this
> morning and found that my lab reports were gone, my physiology presentations
> had evaporated, my reading summaries vanished like Jimmy Hoffa, I came to
> the conclusion that when Windows 7 is released in a couple of weeks, after 3
> years, I am going to have to leave Ubuntu. I can't think of any other way
> to protect my work. Not even Ubuntu One is reliable.
> I hate to go but.
> Anyways someone needs to know that my experience says that Ubuntu One might
> be a Bermuda Triangle for files.
>