I had a problem with. Menu in Application - internet - ubuntuone is not working while clicking

[ramesh]

Dear sir

Thank you for inviting me for testing ubuntuone. However, I regret to inform you that after installation of client software in my computer. I am not able to launch application that is ubuntuone in my computers. The menu is not working after clicking ubuntuone. (Application-internet-ubuntuone). I request you to do the needful.

Thanking you

Yours faithfully

Ramachandran

[IC Raibow (icrbow)]

Same for me. Launching it from terminal shows just nothing.

[Joshua Hoover (joshuahoover)]

Thank you for taking the time to report the problem you're having Ramachandran. Do you ever get a web page asking you to "add your computer"?

In order to help us troubleshoot, can you run the following command in a terminal session and report the output here?

$ ps -ef | grep ubuntuone-client-applet

If it shows that ubuntuone-client-applet is running, can you try these commands and report the results?

$ killall ubuntuone-syncdaemon ubuntuone-client-applet
$ ubuntuone-client-applet --signup

You may also want to look at this new FAQ, which has helped some people get the Ubuntu One client to run: https://answers.edge.launchpad.net/ubuntuone-client/+faq/596

[IC Raibow (icrbow)]

Nope, it doesn't show up in ps and i have a notification panel active.

[Joshua Hoover (joshuahoover)]

OK, if you run the command below in a terminal session, do you still not see anything?

$ ubuntuone-client-applet --signup

This will often output an error of some sort if the client is not starting up at all.

[IC Raibow (icrbow)]

wiz@campfire:~$ ubuntuone-client-applet --signup

Ошибка отображения URL: Произошёл сбой при выполнении процесса-потомка "/home/wiz/firefox/firefox" (No such file or directory)
Traceback (most recent call last):
  File "/var/lib/python-support/python2.6/dbus/connection.py", line 578, in msg_reply_handler
    reply_handler(*message.get_args_list(**get_args_opts))
  File "/usr/lib/python2.6/dist-packages/canonical/ubuntuone/oauthdesktop/auth.py", line 230, in got_state
    self.acquire_access_token(description, store)
  File "/usr/lib/python2.6/dist-packages/canonical/ubuntuone/oauthdesktop/auth.py", line 297, in acquire_access_token
    self.open_in_browser(oauth_request.to_url())
  File "/usr/lib/python2.6/dist-packages/canonical/ubuntuone/oauthdesktop/auth.py", line 211, in open_in_browser
    raise Exception("Failed to launch browser")
Exception: Failed to launch browser

<halt>, ^C

wiz@campfire:~$ export LANG=C
wiz@campfire:~$ ubuntuone-client-applet --signup
wiz@campfire:~$

<silent exit>

[Ben Asselstine (benasselstine-deactivatedaccount)]

Hi Joshua,

$ ubuntuone-client-applet --signup
epiphany: error while loading shared libraries: libwebkit-1.0.so.1:
cannot open shared object file: No such file or directory

Yeah it seems to be an error related to epiphany.

Ben

On Thu, Jul 2, 2009 at 8:37 AM, Joshua
Hoover<email address hidden> wrote:
> OK, if you run the command below in a terminal session, do you still not
> see anything?
>
> $ ubuntuone-client-applet --signup
>
> This will often output an error of some sort if the client is not
> starting up at all.
>
> --
> I had a problem with. Menu in Application - internet - ubuntuone is not working while clicking
> https://bugs.launchpad.net/bugs/393819
> You received this bug notification because you are a direct subscriber
> of the bug.
>

[Joshua Hoover (joshuahoover)]

Hi Ben,

Do you get this error when clicking on URLs from other applications that then open Epiphany? If so, maybe you need to reinstall Epiphany? Let me know if you're able to fix this issue or still having problems.

One thing you might want to try (temporarily) is to set your preferred browser to Firefox to see if you still get errors.

Thanks,

Joshua

[Frantique (undernetangel)]

Architecture: i386
DistroRelease: Ubuntu 9.04
Package: ubuntuone-client 0.90.3+r64-0ubuntu1~ppa1~jaunty
PackageArchitecture: all
ProcEnviron:
 SHELL=/bin/bash
 PATH=(custom, user)
 LANG=hu_HU.UTF-8
UbuntuoneClientPackages:
 ubuntuone-client 0.90.3+r64-0ubuntu1~ppa1~jaunty
 ubuntuone-storage-protocol N/A
 ubuntuone-ppa N/A
Uname: Linux 2.6.28-13-generic i686
UserGroups: adm admin audio cdrom dialout dip floppy fuse lpadmin netdev plugdev scanner tape vboxusers video

[Frantique (undernetangel)]

Still no success on starting the client... :D :D

[Ben Asselstine (benasselstine-deactivatedaccount)]

Joshua,

I think it's inappropriate to ask someone to change their default web
browser even temporarily. That being said, i changed my default
browser temporarily and it worked.

Please make ubuntuone work with epiphany.

Ben

On Fri, Jul 3, 2009 at 9:01 AM, Joshua
Hoover<email address hidden> wrote:
> Hi Ben,
>
> Do you get this error when clicking on URLs from other applications that
> then open Epiphany? If so, maybe you need to reinstall Epiphany? Let me
> know if you're able to fix this issue or still having problems.
>
> One thing you might want to try (temporarily) is to set your preferred
> browser to Firefox to see if you still get errors.
>
> Thanks,
>
> Joshua
>
> --
> I had a problem with. Menu in Application - internet - ubuntuone is not working while clicking
> https://bugs.launchpad.net/bugs/393819
> You received this bug notification because you are a direct subscriber
> of the bug.
>

[Elliot Murphy (statik)]

It is not innapropriate to ask people to try different things in order
to diagnose a bug report. If epiphany does not work with xdg-open it
is not an ubuntu one problem to fix.

--
Elliot Murphy
>>
>>
>>
>>
>>

[IC Raibow (icrbow)]

At least u1c should show a message when something unusual happens and not eschew errors silently.

[Peter Funk (pf-artcom-gmbh)]

Hi,

Elliot Murphy wrote 08.07.2009 at 02:11:
> If epiphany does not work with xdg-open it
> is not an ubuntu one problem to fix.

Since I had also initial problems I had a look into the source.
In my version ubuntuone-client-0.90.3+r64 it looks like this here
in bin/ubuntuone-client-applet:

def do_xdg_open(path_or_url):
      """Utility method to run xdg-open with path_or_url."""
      ret = subprocess.call(["xdg-open", path_or_url])
      if ret != 0:
            logger.debug("Failed to run 'xdg-open %s'" % path_or_url)

IMHO logging is not enough. Especially since it is absolutely unobvious
to endusers, that the logfiles of the ubunutone-client applet will end up
in $HOME/.cache/ubuntuone/log/...

Although in my case I didn't use epiphany, the function above should
be improved in that way, that it pops up a message with path_or_url if
ret is 2, 3, or 4. From the man page of xdg-open:

   2 One of the files passed on the command line did not exist.
   3 A required tool could not be found.
   4 The action failed.

Regards, Peter
--
Peter Funk, ✉Oldenburger Str.86, D-27777 Ganderkesee
office: ArtCom GmbH, ✉Haferwende 2, D-28357 Bremen, Germany
tel:[phone] cell:[phone] <http://www.artcom-gmbh.de/>

[Ben Asselstine (benasselstine-deactivatedaccount)]

Elliot,

I think it was known ahead of time that using firefox would work
around the problem; meanwhile the real bug goes unfixed. Popcon shows
that a lot of people have epiphany installed, and if someone is
running it it's probably because they prefer it over firefox. I want
my browser properly supported, and it's a popular browser. Suggesting
xdg-open is a red-herring, and it shows a casual disregard for the
issue at hand.

When you have the name "ubuntu" in your name, there's a lot to live up
to. I expect that it works with ubuntu, and my ubuntu includes
epiphany.

Ben

On Tue, Jul 7, 2009 at 10:11 PM, Elliot Murphy<email address hidden> wrote:
> It is not innapropriate to ask people to try different things in order
> to diagnose a bug report. If epiphany does not work with xdg-open it
> is not an ubuntu one problem to fix.
>
> --
> Elliot Murphy
>>>
>>>
>>>
>>>
>>>
>
> --
> I had a problem with. Menu in Application - internet - ubuntuone is not working while clicking
> https://bugs.launchpad.net/bugs/393819
> You received this bug notification because you are a direct subscriber
> of the bug.
>

[Dirk Jan (dirkjan-dirkjanvanderwal)]

Had the same problem. Using:

$ killall ubuntuone-syncdaemon ubuntuone-client-applet
$ ubuntuone-client-applet --signup

worked fine for me.

The client was running beforehand but not showing the icon in the upper panel.

[Elliot Murphy (statik)]

Peter, wiz, you are absolutely correct and we are planning to add a user-visible error message in cases where xdg-open fails.

Ben, mentioning xdg-open is not a red herring nor does it show disregard for the issue at hand; it is central to understanding the problem. Popcon is irrelevant; Epiphany is a supported browser. You have not yet answered the question: does running xdg-open http://ubuntu.com work for you when epiphany is set as your default browser? How did you install epiphany? Understanding these details may help us to provide additional guidance or take additional steps to avoid other people running into this same issue. From the information that you have provided so far (epiphany: error while loading shared libraries: libwebkit-1.0.so.1: cannot open shared object file: No such file or directory), epiphany is crashing on startup. If you want the real bug to be fixed lets figure out what the real bug is, and get it reported on the appropriate upstream component.

[Ben Asselstine (benasselstine-deactivatedaccount)]

Elliot,

I've unsubscribed from the free 2GB service. I hope customer service
can be generally improved.

Ben

On Thu, Jul 9, 2009 at 2:45 AM, Elliot Murphy<email address hidden> wrote:
> Peter, wiz, you are absolutely correct and we are planning to add a
> user-visible error message in cases where xdg-open fails.
>
> Ben, mentioning xdg-open is not a red herring nor does it show disregard
> for the issue at hand; it is central to understanding the problem.
> Popcon is irrelevant; Epiphany is a supported browser. You have not yet
> answered the question: does running xdg-open http://ubuntu.com work for
> you when epiphany is set as your default browser? How did you install
> epiphany? Understanding these details may help us to provide additional
> guidance or take additional steps to avoid other people running into
> this same issue. From the information that you have provided so far
> (epiphany: error while loading shared libraries: libwebkit-1.0.so.1:
> cannot open shared object file: No such file or directory), epiphany is
> crashing on startup. If you want the real bug to be fixed lets figure
> out what the real bug is, and get it reported on the appropriate
> upstream component.
>
> --
> I had a problem with. Menu in Application - internet - ubuntuone is not working while clicking
> https://bugs.launchpad.net/bugs/393819
> You received this bug notification because you are a direct subscriber
> of the bug.
>

[Gavin Golden (gav-gavingolden)]

Ben, you are the first person I've ever seen throw a strop because the problem appears to be in neither Application A nor Application B but the Application C which connects them. Not only are you being rude to someone helping you who clearly knows better than you how to diagnose a problem, but you're also being selfish by refusing to co-operate and maybe help others who are having the same issue as you.

I've already signed up and authorised this PC but when I sign up on my other one I'll set Epiphany as my default browser first and report back what happens. Maybe we can replicate your bug.

[Ben Asselstine (benasselstine-deactivatedaccount)]

FYI It's a bad idea to call customers rude. I hope the bug can be
replicated, and that customer service can improve for future
customers. Unfortunately I won't be one of them.

On Thu, Jul 9, 2009 at 6:03 AM, Gavin Golden<email address hidden> wrote:
> Ben, you are the first person I've ever seen throw a strop because the
> problem appears to be in neither Application A nor Application B but the
> Application C which connects them. Not only are you being rude to
> someone helping you who clearly knows better than you how to diagnose a
> problem, but you're also being selfish by refusing to co-operate and
> maybe help others who are having the same issue as you.
>
> I've already signed up and authorised this PC but when I sign up on my
> other one I'll set Epiphany as my default browser first and report back
> what happens. Maybe we can replicate your bug.
>
> --
> I had a problem with. Menu in Application - internet - ubuntuone is not working while clicking
> https://bugs.launchpad.net/bugs/393819
> You received this bug notification because you are a direct subscriber
> of the bug.
>

[Elliot Murphy (statik)]

Hi Ben,

I'm sorry you are leaving under these circumstances. I'd like to explain a couple of things:

Gavin is not one of the core ubuntu one developers, he is a user of the service. I just want to be clear that it's another user who was expressing his opinion that you were behaving rudely, not one of the ubuntu one developers.

While I absolutely don't want to argue with users, I felt compelled to challenge your statements about it being inappropriate to ask someone to temporarily change their default browser and that xdg-open was a red herring (along with the implication that epiphany was unsupported) because this bug report is public, and many people read the bug reports and form opinions based on the information stated in them. If l didn't correct the information, many others could be left with an incorrect understanding. I want it to be clear to anyone reading the bug report that we do support epiphany, and that we are trying to support any browser the user has configured by opening URLs with xdg-open.

Finally, ubuntu one is still in beta and we definitely acknowledge that there are still plenty of bugs. In the last week we've had over 10,000 new users join the service, at the same time as we've had 3 totally independent and separate bugs which all manifested with almost identical symptoms. So when we ask people to do things like change the default browser or perform other diagnostic actions, it's not with the intent of making people jump through hoops or deflect the real problems, it's with the intent of trying to be sure we identify *all* the bugs and handle them appropriately even though the symptoms on the surface may be identical to other bug reports. It's definitely a lot more work for the beta testers than it will be for the users once all is polished and working smoothly, but I'm convinced that getting as many people involved as possible with beta testing is the fastest route to having everything work smoothly in the Karmic release. I hope you'll try the service again in the future :)