Comment 5 for bug 1155324

Revision history for this message
Mike McCracken (mikemc) wrote :

Hi Bojan, I'm sorry that upgrading didn't fix things for you. Indeed it looks like there's a problem with getting the correct credentials. There are other logs that would be useful to look at. Would you mind running the script here:

http://bazaar.launchpad.net/~mikemc/+junk/mac-client-support-scripts/view/head:/mac-logs.command

and sending the resulting archive to us in a support request?

Or, if you'd prefer to continue this via this bug report, please attach the contents of ~/Library/Caches/sso/sso-client.log
(There are potentially several log files there, as they are rolled over when the app restarts. Ideally you could reproduce the bug just before sending the most recent log, to be sure we have a log file that shows the problem.)

To answer one of your questions, the folder ~/Ubuntu One/ just contains your files - the app stores your metadata in ~/Library/Application Support/ubuntuone/

However, as you correctly guessed, it looks like a credentials issue.

Also, you're right that the u1sdtool program is meant to be run from inside the app bundle, just as in the example I wrote above. It has hard-coded paths to libraries that are included in the bundle, and won't work if you copy it elsewhere.