Stuck on "Getting information, please wait..."

Bug #1019261 reported by mconca
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
Ubuntu One Client
Confirmed
Undecided
Ubuntu One Client Engineering team

Bug Description

Hi.
I'm under windows XP Sp3 running UbuntuOne v3.0.2.0.
This is a new UO account and a new installation of the client app.
It gets stuck as soon as it opens on the "Getting information, please wait..." message.
I'm at work, we have a hardware firewall and we have no proxy. I manage network and firewall here, so I can edit some configuration if needed.
Outgoing connections are allowed, but not ingoing (as it is in "every" firewall).

here is an extract from the log, the full one is attached
2012-06-29 14:06:05,312 - ubuntuone.controlpanel.qt.wizard - INFO - UbuntuOneWizard.initializePage: new page is <ubuntuone.controlpanel.gui.qt.wizard.CloudToComputerPage object at 0x01D31CD8>, new button layout is [9, 1], new side widget stage is 2.
2012-06-29 14:08:10,733 - ubuntuone.controlpanel.qt.filesyncstatus - ERROR - on_sync_status_button_clicked: backend method is None!

Revision history for this message
mconca (kidservice) wrote :
Revision history for this message
Ian Belcher (ianbelcher) wrote :

I am also stuck on "Getting information..." but I am using 12.04LTS on a ThinkPad T510 (Ubuntu Certified!)

Revision history for this message
Leo Arias (elopio) wrote :

Marking as confirmed so developers can take a look. Thanks for attaching the logs mconca.

ianbelcher, can you please report your problem in a separate bug, attaching logs? That way we can check if it's a duplicate.
To collect the logs:
    Open Applications->Accessories->Terminal and run: echo -e "[logging]\nlevel = DEBUG" > ~/.config/ubuntuone/logging.conf; u1sdtool -q; u1sdtool -c
    Try to reproduce the problem.
    Attach ~/.cache/ubuntuone/log/syncdaemon.log and ~/.cache/ubuntuone/log/syncdaemon-exception.log to the bug report

Note that attaching syncdaemon.log will show filenames you are attempting to sync with Ubuntu One. If you do not want this to be public, please mark the bug as private and this bug report will only be available to you and the Ubuntu One team.

pura vida.

Changed in ubuntuone-client:
status: New → Confirmed
assignee: nobody → Ubuntu One Desktop+ team (ubuntuone-desktop+)
tags: added: desktop+ u1-windows wizard
Revision history for this message
Nibinaear (nibinaear) wrote :

I'm also getting this issue on:

Ubuntu 12.10 on a PC
Core 2 Duo E8400
4gb DDR II ram
60gb Linux Partition on a 160gb Sata II HDD.
Other OS is Windows 7 32bit.
Nvidia Gefore 9600GT.
Dual 190cw Philips Monitors

The screen just says "Getting information, please wait.." forever. I've recieved the welcome email but that's it.

Revision history for this message
Nibinaear (nibinaear) wrote :

After restarting Ubuntu One this was fixed for me I think.

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