Contacts sync always fails with SyncException(com.funambol.syncml.spds.SyncException: Server responded 511 to command SyncHdr [])

[Matteo Settenvini]

Hi,

running the UbuntuOne Contact Sync on my Android phone always results in a failure. This is happening every single time I sync since October (more or less after it became a pay-per-use service), but I hoped it was somewhat a temporary problem, so I tried to wait a little while before reporting this bug.

Could maybe be related to: https://bugs.launchpad.net/ubuntuone-servers/+bug/423353

The relevant part of the synclog.txt log file is:

Tue Nov 23 09:57:27 Europe/Sarajevo 2010 [DEBUG] [SyncManager] Processing Status for <SyncHdr> command.

Tue Nov 23 09:57:27 Europe/Sarajevo 2010 [ERROR] [SyncManager] Server responded 511 to command SyncHdr []

Tue Nov 23 09:57:27 Europe/Sarajevo 2010 [ERROR] [SyncManager] SyncException(com.funambol.syncml.spds.SyncException: Server responded 511 to command SyncHdr [])

Tue Nov 23 09:57:27 Europe/Sarajevo 2010 [ERROR] com.funambol.syncml.spds.SyncException: Server responded 511 to command SyncHdr []
 at com.funambol.syncml.spds.SyncManager.processModifications(SyncManager.java:1673)
 at com.funambol.syncml.spds.SyncManager.sync(SyncManager.java:528)
 at com.funambol.client.engine.SyncEngine.fireSync(SyncEngine.java:515)
 at com.funambol.client.engine.SyncEngine$SyncThread.synchronize(SyncEngine.java:443)
 at com.funambol.client.engine.SyncEngine$SyncThread.sync(SyncEngine.java:369)
 at com.funambol.client.engine.SyncEngine.synchronize(SyncEngine.java:247)
 at com.funambol.client.engine.SyncEngine.sync(SyncEngine.java:143)
 at com.funambol.push.SyncScheduler.callListener(SyncScheduler.java:268)
 at com.funambol.push.SyncScheduler.doSync(SyncScheduler.java:230)
 at com.funambol.push.SyncScheduler.addRequest(SyncScheduler.java:88)
 at com.funambol.client.controller.SynchronizationController.continueSynchronizationAfterFirstSyncDialog(SynchronizationController.java:538)
 at com.funambol.android.controller.AndroidHomeScreenController.continueSynchronizationAfterFirstSyncDialog(AndroidHomeScreenController.java:500)
 at com.funambol.client.controller.SynchronizationController.continueSynchronizationAfterBandwithSaverDialog(SynchronizationController.java:464)
 at com.funambol.client.controller.SynchronizationController.forceSynchronization(SynchronizationController.java:381)
 at com.funambol.android.controller.AndroidHomeScreenController.synchronize(AndroidHomeScreenController.java:183)
 at com.funambol.client.controller.SynchronizationController.synchronize(SynchronizationController.java:261)
 at com.funambol.client.controller.SynchronizationController.synchronize(SynchronizationController.java:245)
 at com.funambol.android.services.AbstractSyncAdapterService.synchronize(AbstractSyncAdapterService.java:364)
 at com.funambol.android.services.AbstractSyncAdapterService.access$400(AbstractSyncAdapterService.java:86)
 at com.funambol.android.services.AbstractSyncAdapterService$SyncAdapterImpl.onPerformSync(AbstractSyncAdapterService.java:172)
 at android.content.AbstractThreadedSyncAdapter$SyncThread.run(AbstractThreadedSyncAdapter.java:159)

Tue Nov 23 09:57:27 Europe/Sarajevo 2010 [TRACE] [SyncManager] getting listener status for 511

Tue Nov 23 09:57:27 Europe/Sarajevo 2010 [DEBUG] [SyncManager] Ending session (141)

Tue Nov 23 09:57:27 Europe/Sarajevo 2010 [TRACE] [UISyncSourceController] endSession

Tue Nov 23 09:57:27 Europe/Sarajevo 2010 [INFO]
==================================================================
| Syncrhonization report for
| Local URI: contacts - Remote URI:card
| Requested sync mode: 200 - Alerted sync mode:201
|-----------------------------------------------------------------
| Changes received from server
|-----------------------------------------------------------------
| Add: 0
| Replace: 0
| Delete: 0
| Total errors: 0
|-----------------------------------------------------------------
| Changes sent to server
|-----------------------------------------------------------------
| Add: 0
| Replace: 9
| Delete: 0
| Total errors: 0
|-----------------------------------------------------------------
| Global sync status: 141
==================================================================

Tue Nov 23 09:57:27 Europe/Sarajevo 2010 [DEBUG] [UISyncSourceController] getLastSyncStatus Sync not completed

Tue Nov 23 09:57:27 Europe/Sarajevo 2010 [TRACE] [AndroidButtonUISyncSource] syncEnded, stopping any spinning icon

Tue Nov 23 09:57:27 Europe/Sarajevo 2010 [TRACE] [AppSyncSourceConfig] Committing config for: Contacts

Tue Nov 23 09:57:27 Europe/Sarajevo 2010 [DEBUG] [AppSyncSourceConfig] Storing SourceConfig for Contacts

Tue Nov 23 09:57:27 Europe/Sarajevo 2010 [TRACE] [Sourceconfig.serialize] contacts serializing. LastAnchor = 0 NextAnchor = 1290502613692

Tue Nov 23 09:57:27 Europe/Sarajevo 2010 [TRACE] [Controller] Reapplying configuration for source Contacts

Tue Nov 23 09:57:27 Europe/Sarajevo 2010 [TRACE] [HomeScreenController] updateEnabledSources

Tue Nov 23 09:57:27 Europe/Sarajevo 2010 [TRACE] [AppSyncSourceManager] getWorkingSources

Tue Nov 23 09:57:27 Europe/Sarajevo 2010 [TRACE] [AppSyncSourceManager] Sorting Sources

Tue Nov 23 09:57:27 Europe/Sarajevo 2010 [TRACE] [AppSyncSourceManager] Returning sorted Sources: 3

Tue Nov 23 09:57:28 Europe/Sarajevo 2010 [TRACE] [SynchronizationController] sourceFailed

Tue Nov 23 09:57:28 Europe/Sarajevo 2010 [TRACE] [HomeScreenController] sync ended

Tue Nov 23 09:57:28 Europe/Sarajevo 2010 [DEBUG] [UISyncSourceController] getLastSyncStatus Last sync failed

Tue Nov 23 09:57:28 Europe/Sarajevo 2010 [TRACE] [HomeScreenController] forceUpdateAvailableSources

Tue Nov 23 09:57:28 Europe/Sarajevo 2010 [TRACE] [AppSyncSourceManager] getRegisteredSources

Tue Nov 23 09:57:28 Europe/Sarajevo 2010 [DEBUG] [HomeScreenController] Number of visible sources: 1

Tue Nov 23 09:57:28 Europe/Sarajevo 2010 [DEBUG] [HomeScreenController] Setting source Contacts at position: 0

Tue Nov 23 09:57:28 Europe/Sarajevo 2010 [TRACE] [AppSyncSourceManager] getRegisteredSources

Tue Nov 23 09:57:28 Europe/Sarajevo 2010 [DEBUG] [HomeScreenController] Setting source at index: 0

Tue Nov 23 09:57:28 Europe/Sarajevo 2010 [DEBUG] [AndroidHomeScreen] Focus moved to item: 0

Tue Nov 23 09:57:28 Europe/Sarajevo 2010 [DEBUG] [AutoSyncSwitcher] Switching to native auto sync

Tue Nov 23 09:57:28 Europe/Sarajevo 2010 [DEBUG] [UISyncSourceController] getLastSyncStatus Last sync failed

[Matteo Settenvini (tchernobog)]

Sorry for bothering again, but given I'm a monthly subscriber, I'd prefer not to pay for something that doesn't fulfill my needs since months, even if the price is low. I don't mean to sound harsh, but when you're selling a service, you have to care for your customers to keep them.

[Pascal Sachs (psachs)]

I think I had a similar problem. After a couple of contacts it stopped sync with an error. I had to delete all contacts (data from ubuntu one contacs under preferences->applications) and then import them again from a previously saved vcard. Then it started to work again.

Probably this solves your problem as well, but I agree, this issue should be fixed.