Ubuntu
linux package

  1. Zesty (17.04)
  2. Bug #1667750
  3. Comment #280

Comment 280 for bug 1667750

Revision history for this message
In , oyvind (oyvind-linux-kernel-bugs) wrote :

My Linux server just crashed rather hard with these errors:
juni 02 19:26:17 nori kernel: xhci_hcd 0000:04:00.0: WARN Cannot submit Set TR Deq Ptr
juni 02 19:26:17 nori kernel: xhci_hcd 0000:04:00.0: A Set TR Deq Ptr command is pending.
juni 02 19:26:17 nori kernel: usb 4-1: reset SuperSpeed Gen 1 USB device number 2 using xhci_hcd
juni 02 19:26:37 nori kernel: xhci_hcd 0000:04:00.0: WARN Cannot submit Set TR Deq Ptr
juni 02 19:26:37 nori kernel: xhci_hcd 0000:04:00.0: A Set TR Deq Ptr command is pending.
juni 02 19:26:37 nori kernel: usb 4-1: reset SuperSpeed Gen 1 USB device number 2 using xhci_hcd

Affected a USB3-connected hard-drive (Bus 004 Device 002: ID 059f:1057 LaCie, Ltd), which became unresponsive, and there were several hung processes blocked on I/O to the drive. The drive itself has zero logged SMART-errors, so it's likely not failing. Another USB2-connected drive also was affected, but not in an unrecoverable fashion, i.e. hung processes could be killed. The server has been stable for several years, but this one forced me to do a hard power-off, due to soft reboot not able to complete.

Running Ubuntu 18.04.4.
[ 0.000000] Linux version 5.3.0-53-generic (buildd@lgw01-amd64-016) (gcc version 7.5.0 (Ubuntu 7.5.0-3ubuntu1~18.04)) #47~18.04.1-Ubuntu SMP Thu May 7 13:10:50 UTC 2020 (Ubuntu 5.3.0-53.47~18.04.1-generic 5.3.18)

With USB controller:
04:00.0 USB controller: ASMedia Technology Inc. ASM1042 SuperSpeed USB Host Controller (prog-if 30 [XHCI])
        Subsystem: Holco Enterprise Co, Ltd/Shuttle Computer ASM1042 SuperSpeed USB Host Controller
        Flags: bus master, fast devsel, latency 0, IRQ 18
        Memory at f7c00000 (64-bit, non-prefetchable) [size=32K]
        Capabilities: [50] MSI: Enable- Count=1/8 Maskable- 64bit+
        Capabilities: [68] MSI-X: Enable+ Count=8 Masked-
        Capabilities: [78] Power Management version 3
        Capabilities: [80] Express Legacy Endpoint, MSI 00
        Capabilities: [100] Virtual Channel
        Kernel driver in use: xhci_hcd