Ubuntu
hplip package

  1. Trusty (14.04)
  2. Bug #981473
  3. Comment #1

Comment 1 for bug 981473

Revision history for this message
goutam kodu (goutam-hplip) wrote : Re: HP Officejet Pro K550 fails to print in Ubuntu 12.04

Hi Ricardo,

Can you please post us the output of "hp-check -t" command.

Please try the below steps and check if the bug reproduces:

1. Try power-off the printer and power-on it.
2. Go to "system-config-printer" delete the print queues created for this.
3. Run command "hp-setup -g" and check if the device get detected properly and configured correctly. Post us the "hp-setup -g" output.
4.Launch "hp-toolbox -g" and check the status of the printer in the status tab. It should be "Idle". If you see, 5012 device communication error then post us the "hp-toolbox -g" output.
5. Print a testpage "hp-testpage" and check if the printer printed the test page correctly.

Let us know on the same.

Rgds,
G Kodu