Ubuntu
linux package

22.04.3, zen 4 7840, screen turn white exception

Mantic (23.10)
Bug #2042054

Bug #2042054 reported by zhilong hwang on 2023-10-31

This bug affects 1 person

	Status	Importance	Assigned to
Linux	New	Unknown	auto-gitlab.freedesktop.org-drm-amd-- #2954
linux (Ubuntu)	Triaged	Undecided	Unassigned
Jammy	Triaged	Undecided	Unassigned
Lunar	Triaged	Undecided	Unassigned
Mantic	Triaged	Undecided	Unassigned
Noble	Triaged	Undecided	Unassigned
linux-oem-6.5 (Ubuntu)	Invalid	Undecided	Unassigned
Jammy	Triaged	Undecided	Unassigned
Lunar	Invalid	Undecided	Unassigned
Mantic	Invalid	Undecided	Unassigned
Noble	Invalid	Undecided	Unassigned

Bug Description

My screen suddenly turned completely white, then only the bottom half was white, but I can still operate the application window. When moving the application window, the bottom half of the screen turns the Ubuntu theme color.

Only lock and unlock the screen or turn off the screen can fix the situation.

There are some photo about the exception attached.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 6.5.0-1006.6-oem 6.5.3
Uname: Linux 6.5.0-1006-oem x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
BootLog: Error: [Errno 13] 权限不够: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Tue Oct 31 12:26:24 2023
DistUpgraded: Fresh install
DistroCodename: jammy
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Advanced Micro Devices, Inc. [AMD/ATI] Device [1002:15bf] (rev c7) (prog-if 00 [VGA controller])
Subsystem: Lenovo Device [17aa:3818]
InstallationDate: Installed on 2023-10-30 (1 days ago)
InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64 (20230807.2)
MachineType: LENOVO 83AM
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.5.0-1006-oem root=UUID=ef93c72f-6025-43c4-820e-64cc8b1a9028 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/08/2023
dmi.bios.release: 1.27
dmi.bios.vendor: LENOVO
dmi.bios.version: MKCN27WW
dmi.board.asset.tag: NO Asset Tag
dmi.board.name: LNVNB161216
dmi.board.vendor: LENOVO
dmi.board.version: SDK0T76479 WIN
dmi.chassis.asset.tag: NO Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: XiaoXinPro 14 APH8
dmi.ec.firmware.release: 1.27
dmi.modalias: dmi:bvnLENOVO:bvrMKCN27WW:bd09/08/2023:br1.27:efr1.27:svnLENOVO:pn83AM:pvrXiaoXinPro14APH8:rvnLENOVO:rnLNVNB161216:rvrSDK0T76479WIN:cvnLENOVO:ct10:cvrXiaoXinPro14APH8:skuLENOVO_MT_83AM_BU_idea_FM_XiaoXinPro14APH8:
dmi.product.family: XiaoXinPro 14 APH8
dmi.product.name: 83AM
dmi.product.sku: LENOVO_MT_83AM_BU_idea_FM_XiaoXinPro 14 APH8
dmi.product.version: XiaoXinPro 14 APH8
dmi.sys.vendor: LENOVO
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.113-2~ubuntu0.22.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.0.4-0ubuntu1~22.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.4-2ubuntu1.7~22.04.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

Tags:

Revision history for this message

zhilong hwang (vzhilong) wrote on 2023-10-31:

1698726947_bPTLiRIb.jpg Edit (132.5 KiB, image/jpeg)
CurrentDmesg.txt Edit (94.5 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (14.9 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (1.2 MiB, text/plain; charset="utf-8")
Lspci.txt Edit (21.2 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (2.4 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (628 bytes, text/plain; charset="utf-8")
Lsusb-t.txt Edit (1.0 KiB, text/plain; charset="utf-8")
Lsusb-v.txt Edit (65.5 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (27.8 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.7 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (118 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (15.0 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (9.8 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (273.7 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (6.8 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (1.4 MiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (66.6 KiB, text/plain; charset="utf-8")

Revision history for this message

zhilong hwang (vzhilong) wrote on 2023-10-31:

1698726477_aX6I7W6U.jpg Edit (154.8 KiB, image/jpeg)

the screen turn into full white or full black or full strips randomly

Mario Limonciello (superm1) on 2023-10-31

affects:

xorg (Ubuntu) → mesa (Ubuntu)

Revision history for this message

Mario Limonciello (superm1) wrote on 2023-10-31:

It's unclear if this is a BIOS, mesa or kernel bug at this time, but it's certainly not an Xorg bug as it was reproduced in Wayland.

Changed in linux-oem-6.5 (Ubuntu):
status:	New → Invalid
Changed in linux-oem-6.5 (Ubuntu Mantic):
status:	New → Invalid
Changed in linux-oem-6.5 (Ubuntu Lunar):
status:	New → Invalid

Bug Watch Updater (bug-watch-updater) on 2023-10-31

Changed in linux:
status:	Unknown → New

Revision history for this message

Mario Limonciello (superm1) wrote on 2023-11-03:

From the upstream bug this is caused by PSR, so it's not a mesa issue.

no longer affects:	mesa (Ubuntu)
no longer affects:	mesa (Ubuntu Jammy)
no longer affects:	mesa (Ubuntu Lunar)
no longer affects:	mesa (Ubuntu Mantic)
no longer affects:	mesa (Ubuntu Noble)

Mario Limonciello (superm1) on 2023-11-03

Changed in linux (Ubuntu Noble):
status:	New → Triaged
Changed in linux (Ubuntu Mantic):
status:	New → Triaged
Changed in linux (Ubuntu Lunar):
status:	New → Triaged
Changed in linux (Ubuntu Jammy):
status:	New → Triaged
Changed in linux-oem-6.5 (Ubuntu Jammy):
status:	New → Triaged