Comment 0 for bug 2031969

Since update to version 23.04 I am facing several problems related to system suspend and shutdown on a HP Envy 15 notebook (2016). The system refuses to wake up from standby mode, especially if it has run for a longer time. Screen is black, no response to keyboard or trackpad actions, Power button led is on. The only way out of here is a long press on power button.

Another problem with this and I think it's kind of related. If you want to shut down the computer after a long runtime, the machine won't power off. In the logs you can see the steps for shutting down the OS but in the end the machine stays powered on. The power led is on, screen is black, no response to keyboard or trackpad actions. System has to be powered off by a long press on the power button.

Ubuntu 6.2.0-27.28-generic 6.2.15

ProblemType: Bug
DistroRelease: Ubuntu 23.04
Package: linux-image-6.2.0-27-generic 6.2.0-27.28
ProcVersionSignature: Ubuntu 6.2.0-27.28-generic 6.2.15
Uname: Linux 6.2.0-27-generic x86_64
ApportVersion: 2.26.1-0ubuntu2
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: tom 2051 F.... wireplumber
 /dev/snd/seq: tom 2037 F.... pipewire
CasperMD5CheckResult: unknown
CurrentDesktop: ubuntu:GNOME
Date: Sat Aug 19 16:01:07 2023
InstallationDate: Installed on 2018-07-01 (1875 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 8087:0a2a Intel Corp. Bluetooth wireless interface
 Bus 001 Device 002: ID 04f2:b56d Chicony Electronics Co., Ltd HP Wide Vision HD
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: HP HP ENVY Notebook
ProcEnviron:
 LANG=de_DE.UTF-8
 PATH=(custom, no user)
 SHELL=/bin/bash
 TERM=xterm-256color
 XDG_RUNTIME_DIR=<set>
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-27-generic root=UUID=1e8886f5-f232-49b1-af56-f83caee82bba ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-6.2.0-27-generic N/A
 linux-backports-modules-6.2.0-27-generic N/A
 linux-firmware 20230323.gitbcdcfbcf-0ubuntu1.5
SourcePackage: linux
UpgradeStatus: Upgraded to lunar on 2023-05-01 (109 days ago)
dmi.bios.date: 11/10/2020
dmi.bios.release: 15.62
dmi.bios.vendor: Insyde
dmi.bios.version: F.62
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 81D2
dmi.board.vendor: HP
dmi.board.version: KBC Version 87.21
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 87.21
dmi.modalias: dmi:bvnInsyde:bvrF.62:bd11/10/2020:br15.62:efr87.21:svnHP:pnHPENVYNotebook:pvrType1ProductConfigId:rvnHP:rn81D2:rvrKBCVersion87.21:cvnHP:ct10:cvrChassisVersion:skuZ6J78EA#ABD:
dmi.product.family: 103C_5335KV
dmi.product.name: HP ENVY Notebook
dmi.product.sku: Z6J78EA#ABD
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP