Comment 0 for bug 1906128

Revision history for this message
Tom Anschutz (tom-anschutz) wrote : Touchpad not deteced on Bytespeed C15B laptop

Touchpad hardware is OK and works for Win10. Not working for live disc, not for 18.04 and not for 20.04 after upgrading. I've attached a Logitech wireless mouse with its USB adapter and that works. Bluetooth is also missing, but I have not started trying to skull that out. I'm happy to help try debugging things, and to help resolve the issue.

ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-54-generic 5.4.0-54.60
ProcVersionSignature: Ubuntu 5.4.0-54.60-generic 5.4.65
Uname: Linux 5.4.0-54-generic x86_64
ApportVersion: 2.20.11-0ubuntu27.12
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: tom 1395 F.... pulseaudio
 /dev/snd/controlC0: tom 1395 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
Date: Sat Nov 28 19:09:05 2020
InstallationDate: Installed on 2020-01-26 (307 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
MachineType: ByteSpeed LLC ByteSpeed Laptop C15B
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-54-generic root=UUID=07b919ee-c6ad-41a5-9c64-df3c8e477b6f ro quiet splash i8042.reset i8042.nomux i8042.nopnp i8042noloop noapic vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-5.4.0-54-generic N/A
 linux-backports-modules-5.4.0-54-generic N/A
 linux-firmware 1.187.4
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
UpgradeStatus: Upgraded to focal on 2020-11-25 (3 days ago)
dmi.bios.date: 03/18/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: C15B.616
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: C15B
dmi.board.vendor: PEGATRON CORPORATION
dmi.board.version: 1.0
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: ByteSpeed LLC
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrC15B.616:bd03/18/2014:svnByteSpeedLLC:pnByteSpeedLaptopC15B:pvr1.0:rvnPEGATRONCORPORATION:rnC15B:rvr1.0:cvnByteSpeedLLC:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: PEGA Family
dmi.product.name: ByteSpeed Laptop C15B
dmi.product.sku: 0
dmi.product.version: 1.0
dmi.sys.vendor: ByteSpeed LLC