thunderbird fails to open, xml parse error
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
thunderbird (Ubuntu) |
Confirmed
|
Low
|
Unassigned | ||
Groovy |
Won't Fix
|
High
|
Olivier Tilloy |
Bug Description
launching thunderbird opens a small browser window displaying the following error:
XML Parsing Error: undefined entity
Location: chrome:
Line Number 905, Column 3:
<key id="openLightni
--^
when launched from the command line, the following errors appear:
[calBackendLoader] Using Thunderbird's libical backend
Extension error: Error while loading 'jar:file:///<email address hidden>
onStopRequest@
Extension error: Error while loading 'jar:file:
onStopRequest@
from desktop GUI it is possible to launch "Compose new message" or "Contacts" window,
then in "Help" menu select "Restart with add-ons disabled", then the normal mail/calendar
window opens and functions normally
cheers
ProblemType: Bug
DistroRelease: Ubuntu 20.10
Package: thunderbird 1:78.3.
ProcVersionSign
Uname: Linux 5.8.0-25-generic x86_64
AddonCompatChec
ApportVersion: 2.20.11-0ubuntu50
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/
/dev/snd/
BuildID: 20201006011220
CasperMD5CheckR
Channel: Unavailable
CurrentDesktop: ubuntu:GNOME
Date: Wed Oct 28 10:05:04 2020
Extensions: extensions.sqlite corrupt or missing
ForcedLayersAccel: False
IfupdownConfig:
# interfaces(5) file used by ifup(8) and ifdown(8)
auto lo
iface lo inet loopback
IncompatibleExt
InstallationDate: Installed on 2018-03-28 (945 days ago)
InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20180105.1)
IpRoute:
default via 193.48.109.1 dev enx9cebe86f11b0 proto dhcp metric 100
default via 193.48.109.1 dev wlp1s0 proto dhcp metric 600
169.254.0.0/16 dev enx9cebe86f11b0 scope link metric 1000
193.48.109.0/24 dev enx9cebe86f11b0 proto kernel scope link src 193.48.109.26 metric 100
193.48.109.0/24 dev wlp1s0 proto kernel scope link src 193.48.109.26 metric 600
Locales: extensions.sqlite corrupt or missing
PrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/
PrefSources: prefs.js
Profiles: Profile0 (Default) - LastVersion=
RunningIncompat
SourcePackage: thunderbird
Themes: extensions.sqlite corrupt or missing
UpgradeStatus: Upgraded to groovy on 2020-10-23 (4 days ago)
dmi.bios.date: 01/07/2020
dmi.bios.release: 1.17
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.17.1
dmi.board.name: 0DW6V0
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.
dmi.product.family: Latitude
dmi.product.name: Latitude 5580
dmi.product.sku: 07D1
dmi.sys.vendor: Dell Inc.
tags: | added: rls-gg-incoming |
Changed in thunderbird (Ubuntu): | |
importance: | Undecided → High |
tags: | removed: rls-gg-incoming |
Changed in thunderbird (Ubuntu Groovy): | |
importance: | Undecided → High |
Changed in thunderbird (Ubuntu Groovy): | |
assignee: | nobody → Olivier Tilloy (osomon) |
tags: | added: dt-199 |
Status changed to 'Confirmed' because the bug affects multiple users.