Thunderbird crashes on start up

Bug #1901778 reported by J-Paul BERARD
26
This bug affects 5 people
Affects Status Importance Assigned to Milestone
thunderbird (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

When I try to start up Thunderbird (v 1:78.3.2), a information box appears with this message :
"key id="openLightningKey""
This bug happened since yesterday, with Ubuntu 20.10.
It didn't happen at the beginning when I have updated to 20.10

If I start Thunderbird by a command in the Terminal, I get these messages :

[calBackendLoader] Using Thunderbird's libical backend
Extension error: Error while loading 'jar:file:///usr/lib/thunderbird/omni.ja!/chrome/messenger/search-extensions/twitter/manifest.json' (NS_ERROR_FILE_NOT_FOUND) resource://gre/modules/Extension.jsm:570 :: readJSON/</<@resource://gre/modules/Extension.jsm:570:20
onStopRequest@resource://gre/modules/NetUtil.jsm:128:18

Then the message box appears. When I close it, I get :

JavaScript error: resource://gre/modules/JSONFile.jsm, line 173: Error: Data is not ready.
JavaScript error: resource://gre/modules/LoginManager.jsm, line 488: NS_ERROR_XPC_JAVASCRIPT_ERROR_WITH_DETAILS: [JavaScript Error: "Data is not ready." {file: "resource://gre/modules/JSONFile.jsm" line: 173}]'[JavaScript Error: "Data is not ready." {file: "resource://gre/modules/JSONFile.jsm" line: 173}]' when calling method: [nsILoginManagerStorage::findLogins]
JavaScript error: resource://gre/modules/LoginManager.jsm, line 488: NS_ERROR_XPC_JAVASCRIPT_ERROR_WITH_DETAILS: [JavaScript Error: "Data is not ready." {file: "resource://gre/modules/JSONFile.jsm" line: 173}]'[JavaScript Error: "Data is not ready." {file: "resource://gre/modules/JSONFile.jsm" line: 173}]' when calling method: [nsILoginManagerStorage::findLogins]

Thunderbird opens in safe mode.

ProblemType: Bug
DistroRelease: Ubuntu 20.10
Package: thunderbird 1:78.3.2+build1-0ubuntu1
ProcVersionSignature: Ubuntu 5.8.0-25.26-generic 5.8.14
Uname: Linux 5.8.0-25-generic x86_64
AddonCompatCheckDisabled: False
ApportVersion: 2.20.11-0ubuntu50
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: jpaul 3583 F.... pulseaudio
 /dev/snd/controlC2: jpaul 3583 F.... pulseaudio
 /dev/snd/controlC1: jpaul 3583 F.... pulseaudio
BuildID: 20201006011220
CasperMD5CheckResult: skip
Channel: Unavailable
CurrentDesktop: ubuntu:GNOME
Date: Tue Oct 27 22:13:45 2020
ForcedLayersAccel: False
IncompatibleExtensions:
 Lightning - {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Français Language Pack - <email address hidden>
 English (GB) Language Pack - <email address hidden>
 Thunderbird (default) - {972ce4c6-7e08-4474-a285-3208198ce6fd}
InstallationDate: Installed on 2020-04-10 (200 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Beta amd64 (20200402)
IpRoute:
 default via 192.168.0.254 dev wlp4s6 proto dhcp metric 600
 169.254.0.0/16 dev wlp4s6 scope link metric 1000
 192.168.0.0/24 dev wlp4s6 proto kernel scope link src 192.168.0.10 metric 600
Plugins: Shockwave Flash - /usr/lib/adobe-flashplugin/libflashplayer.so (adobe-flashplugin)
PrefErrors: Unexpected character ',' before close parenthesis @ /usr/lib/thunderbird/omni.ja:greprefs.js:732
PrefSources: prefs.js
Profiles: Profile0 (Default) - LastVersion=78.3.2/20201006011220 (In use)
RelatedPackageVersions: adobe-flashplugin 1:20201013.1-0ubuntu1
RunningIncompatibleAddons: True
SourcePackage: thunderbird
UpgradeStatus: Upgraded to groovy on 2020-10-24 (3 days ago)
dmi.bios.date: 08/05/2015
dmi.bios.release: 4.6
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P2.80
dmi.board.name: 970 Extreme4
dmi.board.vendor: ASRock
dmi.chassis.asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP2.80:bd08/05/2015:br4.6:svnToBeFilledByO.E.M.:pnToBeFilledByO.E.M.:pvrToBeFilledByO.E.M.:rvnASRock:rn970Extreme4:rvr:cvnToBeFilledByO.E.M.:ct3:cvrToBeFilledByO.E.M.:
dmi.product.family: To Be Filled By O.E.M.
dmi.product.name: To Be Filled By O.E.M.
dmi.product.sku: To Be Filled By O.E.M.
dmi.product.version: To Be Filled By O.E.M.
dmi.sys.vendor: To Be Filled By O.E.M.

Revision history for this message
J-Paul BERARD (arverne) wrote :
Revision history for this message
akash rao (akashraoind-deactivatedaccount) wrote :

thunderbird running fine on my ubuntu 20.10! someone else said not running fine on 20.10 ubuntu mate ...

Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in thunderbird (Ubuntu):
status: New → Confirmed
Revision history for this message
joe garner (joshyger) wrote :

in my case, tb does not start in -safe-mode neither.

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