Comment 56 for bug 1874698

Revision history for this message
Welly Wu (wellywu) wrote :

I installed Pop_OS! 20.04.0 64 bit LTS GNU/Linux bare metal on my late 2019 CUK HP Omen 15t gaming notebook PC this past Monday, June 8th, 2020 at around 2:15 PM EDT. For the past several days, I have done my best to do in depth research into the root cause of why my sound card and microphone do not work properly and I learned a lot of technical information. I also spent a lot of time to download, install, configure and optimize my software packages and products and I discovered that some of the third-party software vendors only officially support Ubuntu up to version 18.04.x 64 bit LTS, but they are in the process of patching and updating their software products for 20.04.0 64 bit LTS at this time. In short, my choice of Pop_OS! in of itself may preclude me from receiving official technical support in order to troubleshoot some third-party software products that I am currently using and with which I have relatively minor bugs with some apps. The more serious issue with Pop_OS! is getting the Sound Open Firmware, device drivers and topology along with updated versions of the required software packages an newer Linux kernel version not to mention hardware specific hacks to configure the sound card and digital microphone are not yet available for Ubuntu 20.04.0 64 bit LTS and my HP Omen 15t PC; future step by step documentation that provides a working solution will almost certainly require Ubuntu 20.04.x 64 bit LTS especially with regards to the standard GRUB2 boot loader.

At this point, I decided to mark this Ubuntu Launchpad bug as it does not affect me to stop receiving notifications in the future. I have decided to use my Easeus To-Do Home software product which I paid for and licensed on my late 2019 CUK HP Omen 15t gaming notebook PC and to plug in my Transcend StoreJet H3 2 TB portable hard disk drive to restore my disk image and return back to a Microsoft Windows 10 64 bit Pro edition version 1909 as of May 2020 Windows Update environment if for no other reason that 100% compatibility and to receive official help and technical support from Computer Upgrade King for the next three years.

This was an eye opening learning experience that yielded a valuable lesson and one of my former friends told me not to fuck with my Windows desktop operating system when I received my product a few weeks ago. His common sense advice should have been heeded by myself and I am going to take it and restore Windows on my HP PC this weekend.