Ubuntu 18.04 getting stuck at "Starting Reboot" and "Starting Power-Off"
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Confirmed
|
High
|
Unassigned | ||
Bionic |
Confirmed
|
High
|
Unassigned |
Bug Description
Hardware: HPE ProLiant DL360 gen9
Ubuntu Version: 18.04
Problem: When rebooting the server, everything goes well (shutting down services, unmounting etc) until the last step where it reads "Starting Reboot". At this point the system is getting stuck and nothing else can can be done than holding the power button in for a long enough time to turn it off. At the same time as the system get stuck, a red error light is lightening up on the server. This light is green until it reaches this "Starting Reboot" stage. The same happens if the server is shutdown, with the difference that the last message is "Starting Power-Off" instead of "Starting Reboot".
The server is installed with a new clean 18.04 installation. This server was rebooting/shutting down without a problem with all releases between 16.04 and 17.10.
This problem is serious as it prevents remote reboot.
---
ProblemType: Bug
AlsaDevices:
total 0
crw-rw---- 1 root audio 116, 1 Jun 13 11:16 seq
crw-rw---- 1 root audio 116, 33 Jun 13 11:16 timer
AplayDevices: Error: [Errno 2] No such file or directory: 'aplay': 'aplay'
ApportVersion: 2.20.9-0ubuntu7.2
Architecture: amd64
ArecordDevices: Error: [Errno 2] No such file or directory: 'arecord': 'arecord'
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1:
DistroRelease: Ubuntu 18.04
HibernationDevice: RESUME=none
MachineType: HP ProLiant DL360 Gen9
NonfreeKernelMo
Package: linux (not installed)
PciMultimedia:
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 mgadrmfb
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
RelatedPackageV
linux-
linux-
linux-firmware 1.173.1
RfKill: Error: [Errno 2] No such file or directory: 'rfkill': 'rfkill'
Tags: bionic
Uname: Linux 4.15.0-23-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
_MarkForUpload: True
dmi.bios.date: 05/21/2018
dmi.bios.vendor: HP
dmi.bios.version: P89
dmi.board.name: ProLiant DL360 Gen9
dmi.board.vendor: HP
dmi.chassis.type: 23
dmi.chassis.vendor: HP
dmi.modalias: dmi:bvnHP:
dmi.product.family: ProLiant
dmi.product.name: ProLiant DL360 Gen9
dmi.sys.vendor: HP
affects: | ubuntu → linux (Ubuntu) |
tags: | added: apport-collected |
description: | updated |
Changed in linux (Ubuntu): | |
status: | Incomplete → Confirmed |
tags: | added: ubuntu-certified |
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