Comment 56 for bug 478761

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dbclinton (dbclin) wrote :

@JoKer
I meant that when you choose a USB port on your PC to plug in your scanner, make sure it's an older USB 2.0 port rather than USB 3.0 - in almost all cases USB 3.0 ports can be easily identified by a bright blue pin rather than black or white.
By the way, just this past week the same "fix" worked for me on a completely different system using a completely different scanner. There's definitely a compatibility bug in the driver.