Comment 2 for bug 778758

"Perhaps if the hook added a "tech-supported" tag to bugs that had already gone through tech support so that those bugs can rise to the top? Or if you could import an AskUbuntu question into a bug report so it feels like asking on AskUbuntu is an important step in the bug reporting process. (Yes, copy-paste does most of that, but I think psychologically it's very different.)"

I'm not sure how that all would be implemented, but it's not a bad idea.

"It's frustrating as a user to run ubuntu-bug to report a bug, then be told to go to askubuntu, then be told there that it's a bug and you should report it. However, I also want developers to spend their available time fixing real bugs."

Right, this came out of a discussion I had with Jorge in Dallas. A huge proportion of the people filing bugs against X post-release are more motivated to get a quick workaround to get their machine working. Once they have a workaround they're less interested in expending time with the additional testing, git-bisecting, and diagnostics needed to root cause a problem. So... we get into the situation of "fixing" hardware one machine at a time, which doesn't scale that well.

Further, these users get annoyed because pretty much only developers answer X bug reports on launchpad, and there are very few developers and they're very busy so it's common that users report a bug and not get a response for a long time (if ever). By the time a developer does cycle through to them, the user has either found some other way to work around the problem or given up, and so the bug is unworkable. I believe we serve these types of users better by directing them out of launchpad to forums or support sites where they're more likely to get a timely response and guidance to published workarounds... or yeah, it's a bug, file it in launchpad.

If we can leverage askubuntu.com better, we can solve both needs - users get faster replies and quicker help working around problems, and developers don't have to dig through as much noise to find the bugs that really need fixing.

Although, I'll admit I hadn't considered that the compiz folks might prefer to have all bug reports filed, even support requests and such. It would be pretty trivial to conditionalize this dialog to not run for compiz/unity bugs.