internal error when attempting to calibrate monitor using Spyder Pro 2
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
xorg-server (Ubuntu) |
Expired
|
Undecided
|
Unassigned |
Bug Description
ColorVision Spdyer 2 Pro was confirmed to work with Windows as I was able to calibrate another monitor 15 min after "internal error" message on Ubuntu, also tried using alt driver for GTX-970 video card (proprietary and x-org)
The message occurs after being asked to place the Spyder Pro 2 on the screen and click NEXT to proceed.
Ubuntu 18.04.2 LTS
Kernel : Linux 4.15.0-46-generic (x86_64)
Version : #49-Ubuntu SMP Wed Feb 6 09:33:07 UTC 2019
C Library : GNU C Library / (Ubuntu GLIBC 2.27-3ubuntu1) 2.27
Distribution : Ubuntu 18.04.2 LTS
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7.1
ProcVersionSign
Uname: Linux 4.15.0-46-generic x86_64
NonfreeKernelMo
.proc.driver.
.proc.driver.
.proc.driver.
NVRM version: NVIDIA UNIX x86_64 Kernel Module 390.116 Sun Jan 27 07:21:36 PST 2019
GCC version: gcc version 7.3.0 (Ubuntu 7.3.0-27ubuntu1
ApportVersion: 2.20.9-0ubuntu7.6
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompizPlugins: No value set for `/apps/
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Fri Mar 22 11:32:36 2019
DistUpgraded: Fresh install
DistroCodename: bionic
DistroVariant: ubuntu
DkmsStatus: nvidia, 390.116, 4.15.0-46-generic, x86_64: installed
ExtraDebuggingI
GraphicsCard:
NVIDIA Corporation GM204 [GeForce GTX 970] [10de:13c2] (rev a1) (prog-if 00 [VGA controller])
Subsystem: eVga.com. Corp. GM204 [GeForce GTX 970] [3842:2974]
InstallationDate: Installed on 2019-03-21 (0 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 04b3:3025 IBM Corp. NetVista Full Width Keyboard
Bus 001 Device 002: ID 045e:0745 Microsoft Corp. Nano Transceiver v1.0 for Bluetooth
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: System manufacturer System Product Name
ProcEnviron:
LANGUAGE=en_CA:en
PATH=(custom, no user)
XDG_RUNTIME_
LANG=en_CA.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 09/21/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0805
dmi.board.
dmi.board.name: TUF Z390-PRO GAMING
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.
dmi.sys.vendor: System manufacturer
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.95-1~18.04.1
version.
version.
version.
version.
version.
version.
version.
version.
Can you please provide a screenshot or photo of the error you are seeing?
Also, I notice your kernel keeps logging:
[ 4.513233] nvidia-modeset: WARNING: GPU:0: Unable to read EDID for display device DVI-I-0
which means you might need to try a different DVI cable if not a different monitor to get the correct resolution.