BUG: soft lockup - CPU#3 stuck for 23s! [Xorg:11337]

Bug #1490701 reported by js1
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xorg (Ubuntu)
Expired
Medium
Unassigned

Bug Description

I've ran into various other fglrx problems, but this is the first "soft lockup" after upgrading to kernel 3.16.0-46-generic.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8.1
ProcVersionSignature: Ubuntu 3.16.0-46.62~14.04.1-generic 3.16.7-ckt15
Uname: Linux 3.16.0-46-generic x86_64
NonfreeKernelModules: fglrx
ApportVersion: 2.14.1-0ubuntu3.12
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: XFCE
Date: Mon Aug 31 15:43:34 2015
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
DkmsStatus: fglrx-core, 15.200, 3.16.0-46-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] Bonaire [1002:6649] (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:230c]
InstallationDate: Installed on 2015-04-04 (148 days ago)
InstallationMedia: Xubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
LightdmGreeterLog:
 ** (lightdm-gtk-greeter:6827): WARNING **: Indicator "power": failed to load

 ** (lightdm-gtk-greeter:6827): WARNING **: Failed to load user image: Failed to open file '/home/jms/.face': No such file or directory
 init: indicator-application main process (6861) killed by TERM signal
MachineType: Dell Inc. Precision Tower 5810
ProcKernelCmdLine: BOOT_IMAGE=/@/boot/vmlinuz-3.16.0-46-generic.efi.signed root=UUID=a1429ef6-c504-47a9-82fc-f4c80b480f55 ro rootflags=subvol=@ console=tty0 console=ttyS0,9600n8
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 01/19/2015
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A06
dmi.board.name: 0K240Y
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 7
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA06:bd01/19/2015:svnDellInc.:pnPrecisionTower5810:pvr01:rvnDellInc.:rn0K240Y:rvrA01:cvnDellInc.:ct7:cvr:
dmi.product.name: Precision Tower 5810
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.fglrx-installer: fglrx-installer N/A
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.60-2~ubuntu14.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri N/A
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
xserver.bootTime: Sun Aug 30 19:54:17 2015
xserver.configfile: /etc/X11/xorg.conf
xserver.devices:
 input Power Button KEYBOARD, id 6
 input Power Button KEYBOARD, id 7
 input DELL DELL USB Laser Mouse MOUSE, id 8
 input AT Translated Set 2 keyboard KEYBOARD, id 9
xserver.errors:
 AIGLX error: failed to open /usr/X11R6/lib64/modules/dri/fglrx_dri.so, error[/usr/X11R6/lib64/modules/dri/fglrx_dri.so: cannot open shared object file: No such file or directory]
 AIGLX error: failed to open /usr/lib64/dri/fglrx_dri.so, error[/usr/lib64/dri/fglrx_dri.so: cannot open shared object file: No such file or directory]
 AIGLX error: failed to open /usr/X11R6/lib/modules/dri/fglrx_dri.so, error[/usr/X11R6/lib/modules/dri/fglrx_dri.so: cannot open shared object file: No such file or directory]
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.16.0-1ubuntu1.2~trusty2
xserver.video_driver: fglrx

Revision history for this message
js1 (sujiannming) wrote :
penalvch (penalvch)
tags: added: bios-outdated-a08
Changed in xorg (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
js1 (sujiannming) wrote : Re: [Bug 1490701] Re: BUG: soft lockup - CPU#3 stuck for 23s! [Xorg:11337]
Download full text (5.8 KiB)

Thanks for the tip about the BIOS. I'll update and report back.

On Sat, Sep 19, 2015 at 4:56 PM, Christopher M. Penalver
<email address hidden> wrote:
> js1, thank you for reporting this and helping make Ubuntu better. As per
> http://www.dell.com/support/home/us/en/19/product-
> support/product/precision-t5810-workstation/drivers an update to your
> computer's buggy and outdated BIOS is available (A08). If you update to
> this following https://help.ubuntu.com/community/BIOSUpdate does it
> change anything?
>
> If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
> sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
>
> For more on BIOS updates and linux, please see
> https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
> .
>
> Please note your current BIOS is already in the Bug Description, so
> posting this on the old BIOS would not be helpful. As well, you don't
> have to create a new bug report.
>
> Once the BIOS is updated, and the information above is provided, then
> please mark this report Status New.
>
> Thank you for your understanding.
>
> ** Tags added: bios-outdated-a08
>
> ** Changed in: xorg (Ubuntu)
> Importance: Undecided => Low
>
> ** Changed in: xorg (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1490701
>
> Title:
> BUG: soft lockup - CPU#3 stuck for 23s! [Xorg:11337]
>
> Status in xorg package in Ubuntu:
> Incomplete
>
> Bug description:
> I've ran into various other fglrx problems, but this is the first
> "soft lockup" after upgrading to kernel 3.16.0-46-generic.
>
> ProblemType: Bug
> DistroRelease: Ubuntu 14.04
> Package: xorg 1:7.7+1ubuntu8.1
> ProcVersionSignature: Ubuntu 3.16.0-46.62~14.04.1-generic 3.16.7-ckt15
> Uname: Linux 3.16.0-46-generic x86_64
> NonfreeKernelModules: fglrx
> ApportVersion: 2.14.1-0ubuntu3.12
> Architecture: amd64
> CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
> CompositorRunning: None
> CurrentDesktop: XFCE
> Date: Mon Aug 31 15:43:34 2015
> DistUpgraded: Fresh install
> DistroCodename: trusty
> DistroVariant: ubuntu
> DkmsStatus: fglrx-core, 15.200, 3.16.0-46-generic, x86_64: installed
> ExtraDebuggingInterest: Yes
> GraphicsCard:
> Advanced Micro Devices, Inc. [AMD/ATI] Bonaire [1002:6649] (prog-if 00 [VGA controller])
> Subsystem: Dell Device [1028:230c]
> InstallationDate: Installed on 2015-04-04 (148 days ago)
> InstallationMedia: Xubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
> LightdmGreeterLog:
> ** (lightdm-gtk-greeter:6827): WARNING **: Indicator "power": failed to load
>
> ** (lightdm-gtk-greeter:6827): WARNING **: Failed to load user image: Failed to open file '/home/jms/.face': No such file or directory
> init: indicator-application main process (6861) killed by TERM signal
> MachineType: Dell Inc. Precision Tower 5810
> ProcKernelCmdLine: BOOT_IMAGE=/@/boot/vmlinuz-3.16.0-46-generic.efi.signed root=UUID=a1429ef6...

Read more...

Revision history for this message
js1 (sujiannming) wrote :

Updated the BIOS, and ran into the soft lockup again.

# sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date
A08
07/31/2015

Currently on kernel 3.16.0-50-generic.

Adding stack trace output as attachment.

Revision history for this message
penalvch (penalvch) wrote :

js1, any change updating to the Vivid enablement stack as outlined in https://wiki.ubuntu.com/Kernel/LTSEnablementStack ?

tags: added: latest-bios-a08
removed: bios-outdated-a08
Changed in xorg (Ubuntu):
importance: Low → Medium
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xorg (Ubuntu) because there has been no activity for 60 days.]

Changed in xorg (Ubuntu):
status: Incomplete → Expired
Revision history for this message
js1 (sujiannming) wrote :
Download full text (47.6 KiB)

Jan 22 07:35:04 bulma kernel: [218783.674485] audit_printk_skb: 78 callbacks suppressed
Jan 22 07:35:04 bulma kernel: [218783.674488] type=1400 audit(1453466104.679:49): apparmor="STATUS" operation="profile_replace" profile="unconfined" name="/usr/lib/cups/backend/cups-pdf" pid=11202 comm="apparmor_parser"
Jan 22 07:35:04 bulma kernel: [218783.674493] type=1400 audit(1453466104.679:50): apparmor="STATUS" operation="profile_replace" profile="unconfined" name="/usr/sbin/cupsd" pid=11202 comm="apparmor_parser"
Jan 22 07:35:04 bulma kernel: [218783.674802] type=1400 audit(1453466104.679:51): apparmor="STATUS" operation="profile_replace" profile="unconfined" name="/usr/sbin/cupsd" pid=11202 comm="apparmor_parser"
Jan 22 12:56:17 bulma kernel: [238056.348001] BUG: soft lockup - CPU#0 stuck for 23s! [Xorg:10591]
Jan 22 12:56:17 bulma kernel: [238056.348002] Modules linked in: ip6table_filter ip6_tables xt_tcpudp nf_conntrack_ipv4 nf_defrag_ipv4 xt_conntrack iptable_filter ip_tables x_tables vmw_vsock_vmci_transport vsock vmw_vmci xfs nls_iso8859_1 snd_hda_codec_hdmi snd_usb_audio x86_pkg_temp_thermal intel_powerclamp snd_hda_codec_realtek snd_usbmidi_lib snd_hda_intel 8021q garp snd_hda_codec coretemp stp fglrx(POX) mrp gpio_ich llc kvm_intel kvm crct10dif_pclmul crc32_pclmul aesni_intel snd_hwdep snd_pcm aes_x86_64 snd_page_alloc lrw snd_seq_midi gf128mul glue_helper snd_seq_midi_event snd_rawmidi mei_me snd_seq mac_hid snd_seq_device amd_iommu_v2 lpc_ich snd_timer snd ablk_helper dcdbas cryptd soundcore serio_raw mei shpchp wmi parport_pc ppdev nf_conntrack_tftp nf_conntrack lp parport btrfs xor raid6_pq libcrc32c e1000e hid_generic ptp usbhid ahci hid usb_storage pps_core libahci
Jan 22 12:56:17 bulma kernel: [238056.348002] CPU: 0 PID: 10591 Comm: Xorg Tainted: P OX 3.13.0-76-generic #120-Ubuntu
Jan 22 12:56:17 bulma kernel: [238056.348002] Hardware name: Dell Inc. Precision Tower 5810/0K240Y, BIOS A09 09/26/2015
Jan 22 12:56:17 bulma kernel: [238056.348002] task: ffff880fc2c2b000 ti: ffff880108bf4000 task.ti: ffff880108bf4000
Jan 22 12:56:17 bulma kernel: [238056.348002] RIP: 0010:[<ffffffff8101b6b0>] [<ffffffff8101b6b0>] native_read_tsc+0x0/0x20
Jan 22 12:56:17 bulma kernel: [238056.348002] RSP: 0018:ffff880108bf58d8 EFLAGS: 00000246
Jan 22 12:56:17 bulma kernel: [238056.348002] RAX: 0000000000000000 RBX: ffff881063093808 RCX: 0000000001aa4620
Jan 22 12:56:17 bulma kernel: [238056.348002] RDX: 000000001c2f455d RSI: 000000000000000a RDI: 0000000000008752
Jan 22 12:56:17 bulma kernel: [238056.348002] RBP: ffff880108bf58f8 R08: ffff881063093808 R09: 0000000000000095
Jan 22 12:56:17 bulma kernel: [238056.348002] R10: ffff881063093808 R11: 0000000000000000 R12: 0000000000000002
Jan 22 12:56:17 bulma kernel: [238056.348002] R13: ffff880108bf58c0 R14: ffff88010000a1f8 R15: ffffffffa0a609af
Jan 22 12:56:17 bulma kernel: [238056.348002] FS: 00007f0615c4e9c0(0000) GS:ffff8810bfc00000(0000) knlGS:0000000000000000
Jan 22 12:56:17 bulma kernel: [238056.348002] CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033
Jan 22 12:56:17 bulma kernel: [238056.348002] CR2: 00007f0615a75000 CR3: 0000000224c2c000 CR4: 00000000001407f0
Jan 22 12:56:17 bulma ke...

penalvch (penalvch)
tags: added: bios-outdated-a09
Revision history for this message
js1 (sujiannming) wrote :

A09 is the latest bios for my system. How are these stack traces related to the BIOS?

To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Remote bug watches

Bug watches keep track of this bug in other bug trackers.