| 2010-06-04 17:43:32 |
Bryce Harrington |
bug |
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added bug |
| 2010-06-04 17:45:15 |
Bryce Harrington |
nominated for series |
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Ubuntu Lucid |
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| 2010-06-04 17:45:15 |
Bryce Harrington |
bug task added |
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xorg-server (Ubuntu Lucid) |
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| 2010-06-04 17:45:15 |
Bryce Harrington |
nominated for series |
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Ubuntu Maverick |
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| 2010-06-04 17:45:15 |
Bryce Harrington |
bug task added |
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xorg-server (Ubuntu Maverick) |
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| 2010-06-04 17:46:38 |
Bryce Harrington |
attachment added |
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tech_support.debdiff http://launchpadlibrarian.net/49675239/tech_support.debdiff |
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| 2010-06-04 17:46:57 |
Bryce Harrington |
xorg-server (Ubuntu Lucid): status |
New |
In Progress |
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| 2010-06-04 17:47:04 |
Bryce Harrington |
xorg-server (Ubuntu Lucid): assignee |
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Bryce Harrington (bryceharrington) |
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| 2010-06-04 17:47:08 |
Bryce Harrington |
xorg-server (Ubuntu Lucid): importance |
Undecided |
High |
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| 2010-06-04 17:47:28 |
Bryce Harrington |
xorg-server (Ubuntu Maverick): importance |
Undecided |
High |
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| 2010-06-04 17:47:32 |
Bryce Harrington |
xorg-server (Ubuntu Maverick): status |
New |
Fix Committed |
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| 2010-06-04 17:47:37 |
Bryce Harrington |
xorg-server (Ubuntu Maverick): assignee |
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Bryce Harrington (bryceharrington) |
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| 2010-06-04 18:04:24 |
Bryce Harrington |
description |
Since the Lucid release I've noticed a increasing number of people emailing me directly for support with their X issues or with basic questions like how to report bugs. They indicate they're doing this because they saw my email address in the Xorg.0.log.
I don't really have the time to respond individually to all these support requests. Sometimes I just delete the emails without giving any response, but I feel bad doing so. Other times I give a short reply, but invariably the user wishes to engage in a lengthy conversation to get answers to a lot of basic questions (how do I attach files? how do I downgrade a package? how do I file a bug report? etc.)
In the past, the Xorg.0.log just showed "buildd@" as the contact address. Debian modified this to use the email address from the xorg-server uploader, and that's why my email address is being shown. |
Since the Lucid release I've noticed a increasing number of people emailing me directly for support with their X issues or with basic questions like how to report bugs. They indicate they're doing this because they saw my email address in the Xorg.0.log.
I don't really have the time to respond individually to all these support requests. Sometimes I just delete the emails without giving any response, but I feel bad doing so. Other times I give a short reply, but invariably the user wishes to engage in a lengthy conversation to get answers to a lot of basic questions (how do I attach files? how do I downgrade a package? how do I file a bug report? etc.)
In the past, the Xorg.0.log just showed "buildd@" as the contact address. Debian modified this to use the email address from the xorg-server uploader, and that's why my email address is being shown.
[Impact]
Causes users to not find the support they wish. Irritates Bryce with emailed questions from users he doesn't have time for answering.
[Development Solution]
Instead of giving out Bryce's email address, point users to the standard Ubuntu support page, http://ubuntu.com/support. This gives the user options to use answers, help.ubuntu.com, paid support, and more. This change is done in one build option string in debian/rules, no actual xorg-server code changes needed.
Committed and pushed to ubuntu-x git.
[Stable Branch]
Same as Development Solution. Debdiff attached.
[Test Case]
Start X, review your /var/log/Xorg.0.log; you'll see Bryce's email address within the top ten lines:
Build Date: 23 April 2010 05:11:50PM
xorg-server 2:1.7.6-2ubuntu7 (Bryce Harrington <bryce@ubuntu.com>)
Next ask Bryce the quantity of end user support requests he's gotten for X so far this week.
For fun, ask him if he fancies this situation. Verify the answer is 'no'.
[Regression Potential]
Pretty much none, it just changes a string in the log file. That string is specified in the build string, so if there *were* any problems (like a missing quote) it'd show up during build.
Correct behavior is easy to verify - just boot X and verify it says, "For technical support please see http://www.ubuntu.com/support".
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| 2010-06-07 02:05:14 |
Bryce Harrington |
attachment removed |
tech_support.debdiff http://launchpadlibrarian.net/49675239/tech_support.debdiff |
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| 2010-06-07 02:37:32 |
Bryce Harrington |
attachment added |
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tech_support.debdiff http://launchpadlibrarian.net/49793432/tech_support.debdiff |
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| 2010-06-07 22:45:10 |
Launchpad Janitor |
xorg-server (Ubuntu Maverick): status |
Fix Committed |
Fix Released |
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| 2010-06-09 10:47:59 |
Martin Pitt |
xorg-server (Ubuntu Lucid): status |
In Progress |
Fix Committed |
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| 2010-06-09 10:48:04 |
Martin Pitt |
tags |
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verification-needed |
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| 2010-06-10 12:34:32 |
Martin Pitt |
tags |
verification-needed |
verification-done |
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| 2010-06-15 07:47:18 |
Launchpad Janitor |
xorg-server (Ubuntu Lucid): status |
Fix Committed |
Fix Released |
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| 2010-07-02 15:00:36 |
Launchpad Janitor |
branch linked |
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lp:ubuntu/xorg-server |
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| 2010-07-02 15:01:17 |
Launchpad Janitor |
branch linked |
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lp:ubuntu/lucid-proposed/xorg-server |
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