My email address is in Xorg.0.log so users email me directly for support
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
xorg-server (Ubuntu) |
Fix Released
|
High
|
Bryce Harrington | ||
Lucid |
Fix Released
|
High
|
Bryce Harrington | ||
Maverick |
Fix Released
|
High
|
Bryce Harrington |
Bug Description
Since the Lucid release I've noticed a increasing number of people emailing me directly for support with their X issues or with basic questions like how to report bugs. They indicate they're doing this because they saw my email address in the Xorg.0.log.
I don't really have the time to respond individually to all these support requests. Sometimes I just delete the emails without giving any response, but I feel bad doing so. Other times I give a short reply, but invariably the user wishes to engage in a lengthy conversation to get answers to a lot of basic questions (how do I attach files? how do I downgrade a package? how do I file a bug report? etc.)
In the past, the Xorg.0.log just showed "buildd@" as the contact address. Debian modified this to use the email address from the xorg-server uploader, and that's why my email address is being shown.
[Impact]
Causes users to not find the support they wish. Irritates Bryce with emailed questions from users he doesn't have time for answering.
[Development Solution]
Instead of giving out Bryce's email address, point users to the standard Ubuntu support page, http://
Committed and pushed to ubuntu-x git.
[Stable Branch]
Same as Development Solution. Debdiff attached.
[Test Case]
Start X, review your /var/log/
Build Date: 23 April 2010 05:11:50PM
xorg-server 2:1.7.6-2ubuntu7 (Bryce Harrington <email address hidden>)
Next ask Bryce the quantity of end user support requests he's gotten for X so far this week.
For fun, ask him if he fancies this situation. Verify the answer is 'no'.
[Regression Potential]
Pretty much none, it just changes a string in the log file. That string is specified in the build string, so if there *were* any problems (like a missing quote) it'd show up during build.
Correct behavior is easy to verify - just boot X and verify it says, "For technical support please see http://
description: | updated |
tags: |
added: verification-done removed: verification-needed |
Debdiff for lucid-proposed