Ubuntu
xorg-server package

  1. Bug #2067121
  2. Comment #5

Comment 5 for bug 2067121

Revision history for this message
Daniel van Vugt (vanvugt) wrote :

https://errors.ubuntu.com/oops/8ef87a8a-1a29-11ef-bb9d-fa163e171f02 just shows /opt/wine-devel/bin/wine64-preloader has crashed when running C:\\Program\ Files\\EA\ Games\\The\ Sims\ 4\\Game\\Bin\\TS4_x64.exe so that's not really the main issue even if it was the trigger. We need to look for other crashes so please follow these steps next time the problem occurs:

1. Run these commands:
    journalctl -b0 > journal.txt
    journalctl -b-1 > prevjournal.txt
and attach the resulting text files here.

2. Look in /var/crash for crash files and if found run:
    ubuntu-bug YOURFILE.crash
Then tell us the ID of the newly-created bug.

3. If step 2 failed then look at https://errors.ubuntu.com/user/ID where ID is the content of file /var/lib/whoopsie/whoopsie-id on the machine. Do you find any links to recent problems on that page? If so then please send the links to us.

Please take care to avoid attaching .crash files to bugs as we are unable to process them as file attachments. It would also be a security risk for yourself.