HDMI monitor not detected [AMD Ryzen 5 with Radeon Vega 8]
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
xorg-server (Ubuntu) |
Expired
|
Undecided
|
Unassigned |
Bug Description
I have recently installed Ubuntu 19.04 on an ASUS TUF Gaming FX505DY laptop. The laptop has a AMD Ryzen 5 with Radeon Vega 8 processor.
No warnings where raised during the installation process regarding problems with the graphics driver. When I connected a HDMI connected monitor I found it did not work.
I have attached the graphics driver logs
=======
log_file: /var/log/
last_boot_file: /var/lib/
new_boot_file: /var/lib/
can't access /run/u-
can't access /opt/amdgpu-
Looking for nvidia modules in /lib/modules/
Looking for amdgpu modules in /lib/modules/
Is nvidia loaded? no
Was nvidia unloaded? no
Is nvidia blacklisted? no
Is intel loaded? no
Is radeon loaded? no
Is radeon blacklisted? no
Is amdgpu loaded? no
Is amdgpu blacklisted? no
Is amdgpu versioned? no
Is amdgpu pro stack? no
Is nouveau loaded? no
Is nouveau blacklisted? no
Is nvidia kernel module available? no
Is amdgpu kernel module available? no
Vendor/Device Id: 1002:67ef
BusID "PCI:1@0:0:0"
Is boot vga? no
Error: can't access /sys/bus/
The device is not bound to any driver.
Vendor/Device Id: 1002:15d8
BusID "PCI:5@0:0:0"
Is boot vga? yes
Error: can't access /sys/bus/
The device is not bound to any driver.
Error : Failed to open /dev/dri
Error : Failed to open /dev/dri
Error : Failed to open /dev/dri
Error : Failed to open /dev/dri
Does it require offloading? no
last cards number = 2
Has amd? yes
Has intel? no
Has nvidia? no
How many cards? 2
Has the system changed? No
Unsupported discrete card vendor: 1002
Nothing to do
=======
*-display UNCLAIMED
description: Display controller
product: Baffin [Radeon RX 460/560D / Pro 450/455/
vendor: Advanced Micro Devices, Inc. [AMD/ATI]
physical id: 0
bus info: pci@0000:01:00.0
version: e5
width: 64 bits
clock: 33MHz
resources: memory:
*-display UNCLAIMED
description: VGA compatible controller
product: Picasso
vendor: Advanced Micro Devices, Inc. [AMD/ATI]
physical id: 0
bus info: pci@0000:05:00.0
version: c2
width: 64 bits
clock: 33MHz
resources: memory:
*******
1. Why is the problem with unsupported drivers not flagged during the installation process? The default driver does work for the laptop's monitor, but will not drive a second monitor attached to the HDMI port
2. I have seen reference to a general purpose AMD graphics driver, but there is no reference to this driver being supported on Ubuntu 19.04. If I went ahead and attempted to install the general purpose graphics driver, how would I back it out if it did not work.
I have raised this issue as a "question", but I think it is probably a bug but I could not find out how to raise a bug associated with a lack of device drivers.
---
ProblemType: Bug
ApportVersion: 2.20.10-0ubuntu27.1
Architecture: amd64
CompositorRunning: None
DistUpgraded: Fresh install
DistroCodename: disco
DistroRelease: Ubuntu 19.04
DistroVariant: ubuntu
DkmsStatus:
bcmwl, 6.30.223.271+bdcom, 5.0.0-25-generic, x86_64: installed
bcmwl, 6.30.223.271+bdcom, 5.0.0-27-generic, x86_64: installed
rtl8821ce, 1.0.0, 5.0.0-25-generic, x86_64: installed
rtl8821ce, 1.0.0, 5.0.0-27-generic, x86_64: installed
ExtraDebuggingI
GraphicsCard:
Subsystem: ASUSTeK Computer Inc. Baffin [Radeon RX 460/560D / Pro 450/455/
Advanced Micro Devices, Inc. [AMD/ATI] Picasso [1002:15d8] (rev c2) (prog-if 00 [VGA controller])
Subsystem: ASUSTeK Computer Inc. Picasso [1043:17c1]
InstallationDate: Installed on 2019-07-26 (54 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
MachineType: ASUSTeK COMPUTER INC. TUF Gaming FX505DY_FX505DY
NonfreeKernelMo
Package: xorg-server (not installed)
ProcEnviron:
LANGUAGE=en_GB:en
TERM=xterm-
PATH=(custom, no user)
LANG=en_GB.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
Tags: disco ubuntu
Uname: Linux 5.0.0-27-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
_MarkForUpload: True
dmi.bios.date: 06/27/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: FX505DY.311
dmi.board.
dmi.board.name: FX505DY
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: TUF Gaming
dmi.product.name: TUF Gaming FX505DY_FX505DY
dmi.product.
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.97-1ubuntu1
version.
version.
version.
version.
version.
version.
version.
---
ProblemType: Bug
ApportVersion: 2.20.10-0ubuntu27.1
Architecture: amd64
CompositorRunning: None
DistUpgraded: Fresh install
DistroCodename: disco
DistroRelease: Ubuntu 19.04
DistroVariant: ubuntu
DkmsStatus:
bcmwl, 6.30.223.271+bdcom, 5.0.0-25-generic, x86_64: installed
bcmwl, 6.30.223.271+bdcom, 5.0.0-27-generic, x86_64: installed
rtl8821ce, 1.0.0, 5.0.0-25-generic, x86_64: installed
rtl8821ce, 1.0.0, 5.0.0-27-generic, x86_64: installed
ExtraDebuggingI
GraphicsCard:
Subsystem: ASUSTeK Computer Inc. Baffin [Radeon RX 460/560D / Pro 450/455/
Advanced Micro Devices, Inc. [AMD/ATI] Picasso [1002:15d8] (rev c2) (prog-if 00 [VGA controller])
Subsystem: ASUSTeK Computer Inc. Picasso [1043:17c1]
InstallationDate: Installed on 2019-07-26 (54 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
MachineType: ASUSTeK COMPUTER INC. TUF Gaming FX505DY_FX505DY
NonfreeKernelMo
Package: xorg-server (not installed)
ProcEnviron:
LANGUAGE=en_GB:en
TERM=xterm-
PATH=(custom, no user)
LANG=en_GB.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
Tags: disco ubuntu
Uname: Linux 5.0.0-27-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
_MarkForUpload: True
dmi.bios.date: 06/27/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: FX505DY.311
dmi.board.
dmi.board.name: FX505DY
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: TUF Gaming
dmi.product.name: TUF Gaming FX505DY_FX505DY
dmi.product.
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.97-1ubuntu1
version.
version.
version.
version.
version.
version.
version.
---
ProblemType: Bug
ApportVersion: 2.20.10-0ubuntu27.1
Architecture: amd64
CompositorRunning: None
DistUpgraded: Fresh install
DistroCodename: disco
DistroRelease: Ubuntu 19.04
DistroVariant: ubuntu
ExtraDebuggingI
GraphicsCard:
Subsystem: ASUSTeK Computer Inc. Baffin [Radeon RX 460/560D / Pro 450/455/
Advanced Micro Devices, Inc. [AMD/ATI] Picasso [1002:15d8] (rev c2) (prog-if 00 [VGA controller])
Subsystem: ASUSTeK Computer Inc. Picasso [1043:17c1]
InstallationDate: Installed on 2019-07-26 (54 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
MachineType: ASUSTeK COMPUTER INC. TUF Gaming FX505DY_FX505DY
NonfreeKernelMo
Package: xorg-server (not installed)
ProcEnviron:
LANGUAGE=en_GB:en
TERM=xterm-
PATH=(custom, no user)
LANG=en_GB.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
Tags: disco ubuntu
Uname: Linux 5.0.0-27-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
_MarkForUpload: True
dmi.bios.date: 06/27/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: FX505DY.311
dmi.board.
dmi.board.name: FX505DY
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: TUF Gaming
dmi.product.name: TUF Gaming FX505DY_FX505DY
dmi.product.
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.97-1ubuntu1
version.
version.
version.
version.
version.
version.
version.
---
ProblemType: Bug
ApportVersion: 2.20.10-0ubuntu27.1
Architecture: amd64
CompositorRunning: None
DistUpgraded: Fresh install
DistroCodename: disco
DistroRelease: Ubuntu 19.04
DistroVariant: ubuntu
ExtraDebuggingI
GraphicsCard:
Subsystem: ASUSTeK Computer Inc. Baffin [Radeon RX 460/560D / Pro 450/455/
Advanced Micro Devices, Inc. [AMD/ATI] Picasso [1002:15d8] (rev c2) (prog-if 00 [VGA controller])
Subsystem: ASUSTeK Computer Inc. Picasso [1043:17c1]
InstallationDate: Installed on 2019-07-26 (54 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
MachineType: ASUSTeK COMPUTER INC. TUF Gaming FX505DY_FX505DY
NonfreeKernelMo
Package: xorg-server (not installed)
ProcEnviron:
LANGUAGE=en_GB:en
TERM=xterm-
PATH=(custom, no user)
LANG=en_GB.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=
ProcVersionSign
Tags: disco ubuntu
Uname: Linux 5.0.0-27-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
_MarkForUpload: True
dmi.bios.date: 06/27/2019
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: FX505DY.311
dmi.board.
dmi.board.name: FX505DY
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: TUF Gaming
dmi.product.name: TUF Gaming FX505DY_FX505DY
dmi.product.
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.97-1ubuntu1
version.
version.
version.
version.
version.
version.
version.
affects: | ubuntu → xorg (Ubuntu) |
Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https:/ /wiki.ubuntu. com/Bugs/ FindRightPackag e. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.
To change the source package that this bug is filed about visit https:/ /bugs.launchpad .net/ubuntu/ +bug/1843927/ +editstatus and add the package name in the text box next to the word Package.
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