2. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
and tell us the ID of the newly-created bug.
3. If step 2 failed then look at https://errors.ubuntu.com/user/ID where ID is the contents of the /var/lib/whoopsie/whoopsie-id file on the machine. Do you find any links to recent problems on the machine? If so then please send them to us.
It sounds like some part of the system has crashed. Please:
1. Apply the workaround from bug 994921.
2. Look in /var/crash for crash files and if found run:
ubuntu-bug YOURFILE.crash
and tell us the ID of the newly-created bug.
3. If step 2 failed then look at https:/ /errors. ubuntu. com/user/ ID where ID is the contents of the /var/lib/ whoopsie/ whoopsie- id file on the machine. Do you find any links to recent problems on the machine? If so then please send them to us.