Quoting Randy Barlow (<email address hidden>):
> I moved the ticket status back to "New". I've actually been wondering,
> is it appropriate for me to alter the ticket state back to new after I
> provide the requested information, or would it have been better if I
> left it at "Incomplete"?
Quoting Randy Barlow (<email address hidden>):
> I moved the ticket status back to "New". I've actually been wondering,
> is it appropriate for me to alter the ticket state back to new after I
> provide the requested information, or would it have been better if I
> left it at "Incomplete"?
Thanks, yes please do update the state.