I moved the ticket status back to "New". I've actually been wondering, is it appropriate for me to alter the ticket state back to new after I provide the requested information, or would it have been better if I left it at "Incomplete"?
I moved the ticket status back to "New". I've actually been wondering, is it appropriate for me to alter the ticket state back to new after I provide the requested information, or would it have been better if I left it at "Incomplete"?