huawei e5372 not identified

[Petr E. Antonov]

After attaching the modem Huawei e5372 to usb port see what happens in syslog:

syslog

     Jul 3 23:44:30 kernel: [19563.597990] usb 3-1: new high-speed USB device number 5 using xhci_hcd
    Jul 3 23:44:30 kernel: [19563.615874] usb 3-1: New USB device found, idVendor=12d1, idProduct=14fe
    Jul 3 23:44:30 kernel: [19563.615883] usb 3-1: New USB device strings: Mfr=2, Product=1, SerialNumber=0
    Jul 3 23:44:30 kernel: [19563.615889] usb 3-1: Product: HUAWEI Mobile
    Jul 3 23:44:30 kernel: [19563.615894] usb 3-1: Manufacturer: HUAWEI Technology
    Jul 3 23:44:30 kernel: [19563.620789] usb-storage 3-1:1.0: USB Mass Storage device detected
    Jul 3 23:44:30 kernel: [19563.621040] scsi11 : usb-storage 3-1:1.0
    Jul 3 23:44:30 kernel: [19563.621330] usb-storage 3-1:1.1: USB Mass Storage device detected
    Jul 3 23:44:30 kernel: [19563.621532] scsi12 : usb-storage 3-1:1.1
    Jul 3 23:44:30 mtp-probe: checking bus 3, device 5: "/sys/devices/pci0000:00/0000:00:14.0/usb3/3-1"
    Jul 3 23:44:30 mtp-probe: bus: 3, device: 5 was not an MTP device
    Jul 3 23:44:31 kernel: [19564.620132] scsi 11:0:0:0: CD-ROM HUAWEI Mass Storage 2.31 PQ: 0 ANSI: 2
    Jul 3 23:44:31 kernel: [19564.620892] scsi 12:0:0:0: Direct-Access HUAWEI TF CARD Storage 2.31 PQ: 0 ANSI: 2
    Jul 3 23:44:31 kernel: [19564.742033] sr0: scsi-1 drive
    Jul 3 23:44:31 kernel: [19564.742203] sr 11:0:0:0: Attached scsi CD-ROM sr0
    Jul 3 23:44:31 kernel: [19564.742264] sr 11:0:0:0: Attached scsi generic sg3 type 5
    Jul 3 23:44:31 kernel: [19564.746227] sd 12:0:0:0: Attached scsi generic sg4 type 0
    Jul 3 23:44:31 usb_modeswitch: switch device 12d1:14fe on 003/005
    Jul 3 23:44:31 kernel: [19564.981646] sd 12:0:0:0: [sdd] Attached SCSI removable disk
    Jul 3 23:44:31 kernel: [19565.011982] usb 3-1: USB disconnect, device number 5
    Jul 3 23:44:32 kernel: [19565.411594] usb 3-1: new high-speed USB device number 6 using xhci_hcd
    Jul 3 23:44:32 kernel: [19565.429763] usb 3-1: New USB device found, idVendor=12d1, idProduct=1506
    Jul 3 23:44:32 kernel: [19565.429773] usb 3-1: New USB device strings: Mfr=2, Product=1, SerialNumber=0
    Jul 3 23:44:32 kernel: [19565.429779] usb 3-1: Product: HUAWEI Mobile
    Jul 3 23:44:32 kernel: [19565.429784] usb 3-1: Manufacturer: HUAWEI Technology
    Jul 3 23:44:32 kernel: [19565.436215] option 3-1:1.0: GSM modem (1-port) converter detected
    Jul 3 23:44:32 kernel: [19565.436416] usb 3-1: GSM modem (1-port) converter now attached to ttyUSB0
    Jul 3 23:44:32 kernel: [19565.436686] option 3-1:1.1: GSM modem (1-port) converter detected
    Jul 3 23:44:32 kernel: [19565.436857] usb 3-1: GSM modem (1-port) converter now attached to ttyUSB1
    Jul 3 23:44:32 kernel: [19565.437026] usb-storage 3-1:1.2: USB Mass Storage device detected
    Jul 3 23:44:32 kernel: [19565.437227] scsi13 : usb-storage 3-1:1.2
    Jul 3 23:44:32 kernel: [19565.437564] usb-storage 3-1:1.3: USB Mass Storage device detected
    Jul 3 23:44:32 kernel: [19565.437807] scsi14 : usb-storage 3-1:1.3
    Jul 3 23:44:32 mtp-probe: checking bus 3, device 6: "/sys/devices/pci0000:00/0000:00:14.0/usb3/3-1"
    Jul 3 23:44:32 mtp-probe: bus: 3, device: 6 was not an MTP device
    Jul 3 23:44:32 ModemManager[812]: <warn> (ttyUSB1): port attributes not fully set
    Jul 3 23:44:32 ModemManager[812]: <warn> (ttyUSB0): port attributes not fully set
    Jul 3 23:44:32 usb_modeswitch: switched to 12d1:ffffffff on 003/005
    Jul 3 23:44:33 kernel: [19566.437404] scsi 14:0:0:0: Direct-Access HUAWEI TF CARD Storage 2.31 PQ: 0 ANSI: 2
    Jul 3 23:44:33 kernel: [19566.437691] sd 14:0:0:0: Attached scsi generic sg3 type 0
    Jul 3 23:44:33 kernel: [19566.437921] scsi 13:0:0:0: CD-ROM HUAWEI Mass Storage 2.31 PQ: 0 ANSI: 2
    Jul 3 23:44:33 kernel: [19566.553806] sr0: scsi-1 drive
    Jul 3 23:44:33 kernel: [19566.554169] sr 13:0:0:0: Attached scsi CD-ROM sr0
    Jul 3 23:44:33 kernel: [19566.554419] sr 13:0:0:0: Attached scsi generic sg4 type 5
    Jul 3 23:44:33 kernel: [19566.673193] sd 14:0:0:0: [sdd] Attached SCSI removable disk
    Jul 3 23:44:33 usb_modeswitch[16596]: usb_modeswitch: switched to 12d1:1506 on 3/6
    Jul 3 23:44:34 usb_modeswitch[16596]: usb_modeswitch: add device ID 12d1:1506 to driver option
    Jul 3 23:44:34 usb_modeswitch[16596]: usb_modeswitch: please report the device ID to the Linux USB developers!
    Jul 3 23:44:35 ModemManager[812]: <warn> (ttyUSB1): port attributes not fully set
    Jul 3 23:44:35 kernel: [19568.739364] BUG: unable to handle kernel NULL pointer dereference at 0000000000000068
    Jul 3 23:44:35 kernel: [19568.739479] IP: [<ffffffffa05ce62f>] usb_wwan_write+0x12f/0x2e0 [usb_wwan]
    Jul 3 23:44:35 kernel: [19568.739569] PGD 28f1d2067 PUD 28f1d1067 PMD 0
    Jul 3 23:44:35 kernel: [19568.739636] Oops: 0000 [#1] SMP
    Jul 3 23:44:35 kernel: [19568.739686] Modules linked in: ppp_mppe ppp_async crc_ccitt huawei_cdc_ncm cdc_wdm option cdc_ncm usbnet usb_wwan mii usbserial usb_storage ctr ccm bbswitch(OF) snd_hda_codec_hdmi snd_hda_codec_realtek asus_nb_wmi asus_wmi sparse_keymap mxm_wmi intel_rapl rfcomm x86_pkg_temp_thermal intel_powerclamp bnep coretemp kvm_intel kvm arc4 snd_hda_intel snd_hda_codec snd_hwdep crct10dif_pclmul crc32_pclmul snd_pcm snd_page_alloc ghash_clmulni_intel iwldvm aesni_intel snd_seq_midi mac80211 snd_seq_midi_event snd_rawmidi aes_x86_64 lrw gf128mul glue_helper ablk_helper cryptd iwlwifi cfg80211 binfmt_misc uvcvideo videobuf2_vmalloc videobuf2_memops videobuf2_core videodev rts5139(C) joydev btusb serio_raw bluetooth nls_iso8859_1 snd_seq mac_hid i915 snd_seq_device snd_timer drm_kms_helper snd lpc_ich drm soundcore i2c_algo_bit mei_me mei wmi video parport_pc ppdev lp parport hid_generic usbhid hid psmouse ahci libahci
    Jul 3 23:44:35 kernel: [19568.740927] CPU: 3 PID: 812 Comm: ModemManager Tainted: GF C O 3.13.0-30-generic #54-Ubuntu
    Jul 3 23:44:35 kernel: [19568.741026] Hardware name: ASUSTeK COMPUTER INC. UX32VD/UX32VD, BIOS UX32VD.214 01/29/2013
    Jul 3 23:44:35 kernel: [19568.741116] task: ffff88028f180000 ti: ffff88028f188000 task.ti: ffff88028f188000
    Jul 3 23:44:35 kernel: [19568.741197] RIP: 0010:[<ffffffffa05ce62f>] [<ffffffffa05ce62f>] usb_wwan_write+0x12f/0x2e0 [usb_wwan]
    Jul 3 23:44:35 kernel: [19568.741306] RSP: 0018:ffff88028f189d58 EFLAGS: 00010283
    Jul 3 23:44:35 kernel: [19568.741365] RAX: 0000000000000000 RBX: 0000000000000001 RCX: 0000000000000001
    Jul 3 23:44:35 kernel: [19568.741442] RDX: 0000000000000000 RSI: 0000000000220020 RDI: 0000000000000202
    Jul 3 23:44:35 kernel: [19568.741519] RBP: ffff88028f189dd0 R08: 0000000000000000 R09: 0000000000000000
    Jul 3 23:44:35 kernel: [19568.741596] R10: ffff8802a4401500 R11: 0000000000000293 R12: 0000000000001000
    Jul 3 23:44:35 kernel: [19568.741673] R13: 0000000000000000 R14: 0000000000000000 R15: ffff88020ecc0700
    Jul 3 23:44:35 kernel: [19568.741751] FS: 00007f5cbb366840(0000) GS:ffff8802aef80000(0000) knlGS:0000000000000000
    Jul 3 23:44:35 kernel: [19568.741839] CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033
    Jul 3 23:44:35 kernel: [19568.741902] CR2: 0000000000000068 CR3: 000000028f1cf000 CR4: 00000000001407e0
    Jul 3 23:44:35 kernel: [19568.741979] Stack:
    Jul 3 23:44:35 kernel: [19568.742005] ffff88027b1d3ae8 ffff88020ecc0700 000000018144d349 ffff88020ecc0790
    Jul 3 23:44:35 kernel: [19568.742102] dead000000100100 ffff88027b1d3800 ffff8802aef972a0 ffff8801ad410400
    Jul 3 23:44:35 kernel: [19568.742198] ffff88020ecc0780 ffff88028c240e20 ffff880093c59000 ffff88027b1d3800
    Jul 3 23:44:35 kernel: [19568.742294] Call Trace:
    Jul 3 23:44:35 kernel: [19568.742336] [<ffffffffa061a96d>] serial_write+0x4d/0xb0 [usbserial]
    Jul 3 23:44:35 kernel: [19568.742413] [<ffffffff81448fbd>] n_tty_write+0x32d/0x500
    Jul 3 23:44:35 kernel: [19568.742481] [<ffffffff8109a7a0>] ? wake_up_state+0x20/0x20
    Jul 3 23:44:35 kernel: [19568.742547] [<ffffffff81445948>] tty_write+0x148/0x2a0
    Jul 3 23:44:35 kernel: [19568.742609] [<ffffffff81448c90>] ? process_echoes+0x70/0x70
    Jul 3 23:44:35 kernel: [19568.742679] [<ffffffff811bc874>] vfs_write+0xb4/0x1f0
    Jul 3 23:44:35 kernel: [19568.742741] [<ffffffff811bd2a9>] SyS_write+0x49/0xa0
    Jul 3 23:44:35 kernel: [19568.742804] [<ffffffff8172aeff>] tracesys+0xe1/0xe6
    Jul 3 23:44:35 kernel: [19568.742860] Code: 04 0f 85 28 01 00 00 48 8b 45 b0 48 8b 00 48 8b 78 10 e8 95 6c f7 e0 85 c0 0f 88 bd 00 00 00 81 fb 00 10 00 00 41 bc 00 10 00 00 <49> 8b 7d 68 44 0f 4e e3 48 8b 75 c0 49 63 c4 48 89 c2 48 89 45
    Jul 3 23:44:35 kernel: [19568.743353] RIP [<ffffffffa05ce62f>] usb_wwan_write+0x12f/0x2e0 [usb_wwan]
    Jul 3 23:44:35 kernel: [19568.743437] RSP <ffff88028f189d58>
    Jul 3 23:44:35 kernel: [19568.743478] CR2: 0000000000000068
    Jul 3 23:44:35 kernel: [19568.771130] ---[ end trace 2e29fe107884c1b6 ]---

    $ sudo wvdialconf
    Editing `/etc/wvdial.conf'.

    Scanning your serial ports for a modem.

    Modem Port Scan<*1>: S0 S1 S2 S3 S4 S5 S6 S7
    Modem Port Scan<*1>: S8 S9 S10 S11 S12 S13 S14 S15
    Modem Port Scan<*1>: S16 S17 S18 S19 S20 S21 S22 S23
    Modem Port Scan<*1>: S24 S25 S26 S27 S28 S29 S30 S31
    ttyUSB0<*1>: ATQ0 V1 E1 -- OK
    ttyUSB0<*1>: ATQ0 V1 E1 Z -- OK
    ttyUSB0<*1>: ATQ0 V1 E1 S0=0 -- OK
    ttyUSB0<*1>: ATQ0 V1 E1 S0=0 &C1 -- +CME ERROR: 50
    ttyUSB0<*1>: ATQ0 V1 E1 S0=0 &D2 -- +CME ERROR: 50
    ttyUSB0<*1>: ATQ0 V1 E1 S0=0 +FCLASS=0 -- +CME ERROR: 50
    ttyUSB0<*1>: Modem Identifier: ATI -- Manufacturer: huawei
    ttyUSB0<*1>: Speed 9600: AT -- OK
    ttyUSB0<*1>: Max speed is 9600; that should be safe.
    ttyUSB0<*1>: ATQ0 V1 E1 S0=0 -- OK

And freezes

$uname -a

Linux 3.13.0-30-generic #54-Ubuntu SMP Mon Jun 9 22:45:01 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux

[Lars Melin (larsm17)]

"Jul 3 23:44:31 usb_modeswitch: switch device 12d1:14fe on 003/005"

usb_modeswitch has found the dongle in initial mode 12d1:14fe and has switched it into modem mode

"Jul 3 23:44:32 kernel: [19565.429763] usb 3-1: New USB device found, idVendor=12d1, idProduct=1506"

"Jul 3 23:44:33 usb_modeswitch[16596]: usb_modeswitch: switched to 12d1:1506 on 3/6"

The first indication of a problem is here:

"Jul 3 23:44:34 usb_modeswitch[16596]: usb_modeswitch: add device ID 12d1:1506 to driver option"

The option driver did not attach by itself to the dongle, usb_modeswitch will check for that and load the driver using the new_id function of the driver if no driver claimed the interfaces.
The new_id function can not distinguish between serial interfaces and net interfaces so it will erroneosly also bind to the net interface:

"Jul 3 23:44:35 ModemManager[812]: <warn> (ttyUSB1): port attributes not fully set"

The reason for the driver not binding by itself (and excluding the net interface) is most likely due to an outdated option driver in your distro, a driver not directly supporting your dongle.

Please attach the output from lsusb -v -d 12d1:1506 so I can see the interface attributes in order to tell if the device is supported in mainline linux kernel.

[Petr E. Antonov (antpeter)]

See attached file for lsusb

[Lars Melin (larsm17)]

The lsusb listing shows that your dongle is supported by the option driver in kernel 3.13 which Ubuntu 14.04 is built on.

The problem is most likely a usb controller driver error, can you please test on a USB 2.0 port or with a USB 2.0 hub connected between dongle and your computers USB 3.0 port.

The option driver could not bind because it could not read the attributes from the dongle, the same error that ModemManager complains about:
"Jul 3 23:44:32 ModemManager[812]: <warn> (ttyUSB0): port attributes not fully set"

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.