Comment 3 for bug 734026

Revision history for this message
Stuart Gillies (gillies) wrote : Re: confused terminology update/upgrade

Thanks for your feedback. However, you seem to be saying that the terminology is intended to be confusing. Yet you have a situation in which there are two courses of action, one minor and one with major implications, and it doesn't matter that Ubuntu does not make clear to the novice user which they are about to experience.

In fact, update-manager offers me updates and asks me to click on 'install updates' and then later tells me that the update is complete. So an update is not a check, it is the whole process, never mind what an arcane man-page thinks. The Upgrade that I was offered is an extension of that process with undefined results, which looks awfully like a version change even though in the event it wasn't.

The test for usability for Ubuntu is not whether geeks can rationalise their problems, it is whether your mother would understand it. In this case, my mother (if she were alive) would probably think you are playing with words.

Ubuntu is a great system with a great support community and I would like it to succeed. But it won't do that if users are told to look in complex and out of date documents to understand simple things.