Ubuntu
update-manager package

  1. Bug #1909547
  2. Comment #0

Comment 0 for bug 1909547

Revision history for this message
ianp5a (ianp) wrote : Can't install or update as unatended-upgr locks system

Non-IT user can't install Zoom because of error:
"Unable to install Zoom. E: Could not get lock /var/dpkg/lock-frontend. It is held by process 6462 (unattended-upgr)"
Attempt to update gets this error: "Waiting for unattended-upgr to exit"

Problem: User can't use the app for a University lecture. Online helps suggests IT solutions with knowledge outside the experience of the user.

Requirement 1: An improved error message that gives non IT users clear instructions on what to do.
Requirement 2: A GUI based operation to solve the problem.
Requirement 3: Integrate the GUI solution into a button in the error message.
Requirement 4. Avoid the problem in the first place by mitigating the conflict for non IT users.

Ubuntu 20.04.1 LTS, Gnome 3.36.8, X11 (Fresh install)