Upgrade in 14.04 causes admin user to not be recognized

[Eric Chaskes]

Update manager offered a partial upgrade, including Kernel 3.13.0.22.26 and removal of packages related to UbuntuOne. After starting the upgrade, update manager showed a dialog stating "You don't have permission to perform this action." The upgrade continued after clearing the dialog.

Following the upgrade, the GUI system does not recognize the admin use as an admin. Sudo commands still work in the terminal, but any GUI function requiring user authentication fails or will not open.

For example: shutting down produces the log out dialog; User Accounts shows "You don't have permission to perform this action." when trying to unlock; Synaptic will not open at all.

Rebooting with the older kernels did not change anything.

[Eric Chaskes (echaskes)]

After a fresh install and apt-get upgrade, packages left for dist-upgrade were:

The following packages will be REMOVED:
  ubuntu-sso-client-qt ubuntuone-control-panel-qt

The following NEW packages will be installed:
  libcgmanager0 liboxideqt-qmlplugin liboxideqtcore0 libwayland-egl1-mesa
  linux-headers-3.13.0-22 linux-headers-3.13.0-22-generic
  linux-image-3.13.0-22-generic linux-image-extra-3.13.0-22-generic

The following packages will be upgraded:
  libegl1-mesa libegl1-mesa-drivers libgl1-mesa-glx libglapi-mesa
  libgles2-mesa libpam-systemd libsystemd-daemon0 libsystemd-journal0
  libsystemd-login0 libudev1 linux-generic linux-headers-generic
  linux-image-generic python-ubuntu-sso-client
  qtdeclarative5-ubuntu-ui-extras-browser-plugin systemd-services
  ubuntu-sso-client udev webapp-container webbrowser-app

[Eric Chaskes (echaskes)]

After using a series of apt-get upgrade and apt-get install in order to avoid using dist-upgrade, I was able to perform all of the installs/removals/upgrades without causing the problem with user authentication.

Very similar reports are starting to show up on AskUbuntu. It seems that doing the dist-upgrade or partial upgrade through the GUI is somehow causing the problem.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Amal (akhailtash)]

I have lost all GUI authentication capability. I cannot mount new USB drive or do Software Update except with sudo.

If I launch "User Settings" (users-admin), Advanced settings and Account type buttons do not do anything.

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1302840/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Eric Chaskes (echaskes)]

Additional note: The system drop-down under the gear icon did not show me as logged in when I was. This would explain the failure of the gui function to authenticate me, but I'm still not sure what caused that.

[Amal (akhailtash)]

With latest updates, I am OK again.

[TheByteSmasher (thebytesmasher)]

I am also suffering from this. Additionally I'm unable to change anything from Wi-Fi applet

[Eric Chaskes (echaskes)]

This bug seems to have been resolved. See Amal's comment that additional updates took card of it for him. Plus, when I did another install, the same updates/upgrades came through without causing a problem.

[TheByteSmasher (thebytesmasher)]

It has not been solved for me. There are no updates available.

[Amal (akhailtash)]

I am not too sure what fixed it now. I tried the following mentioned in another bug:

https://bugs.launchpad.net/ubuntu/+source/update-manager/+bug/1164558

I ran this
% sudo pam-auth-update --force

and rebooted as well. Maybe that fixed it.

[TheByteSmasher (thebytesmasher)]

Hmm.. no love for me on that :( can't mount drives, change wifi, update/add/remove software none of that without root/sudo

[Amal (akhailtash)]

I feel your pain. I am not really sure what fixed it. I did a number of "apt-get upgrade" and "apt-get dis-upgrade" as well. It was a real problem, not sure how it was fixed.

[TheByteSmasher (thebytesmasher)]

Thanks again.. this did not work either.. :(

[TheByteSmasher (thebytesmasher)]

Dunno what happened, but all my functionality just came back... weird.

[Brian Murray (brian-murray)]

This update should have fixed it.

update-manager (1:0.196.10) trusty; urgency=low

  * debian/control:
    - add dependencies to the various policykit agents to ensure
      that update-manager is not run without policykit agent support
      in the session (LP: #1164558)
  * tests/test_update_list.py:
    - test improvements from Barry Warsaw (many thanks!)
 -- Michael Vogt <<email address hidden>