In most apps all menu items are gray / unclickable

Bug #1277888 reported by Simon Strandman on 2014-02-08
This bug affects 18 people
Affects Status Importance Assigned to Milestone
Ubuntu GNOME
unity (Ubuntu)

Bug Description

In Libreoffice write for example all menu items in the gloal menu are gray and unclickable. Even stuff like "quit" or "about libreoffice". Using the keyboard shortcuts to access the items works though and it's possible to open sub-menus but nothing in them is clickable.

This happens with several other apps like Gnome Terminal, Sublime Text (3 party package) and shotwell.

The imagage viewer has the first menu working but not the other. Firefox seems to work. The single menu of nautilius works too.

I found a smiliar bug against Libreoffice but maybe it's a different problem.

See the attatched screenshot.

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: unity-services 7.1.2+13.10.20131014.1-0ubuntu1
ProcVersionSignature: Ubuntu 3.11.0-15.25-generic 3.11.10
Uname: Linux 3.11.0-15-generic x86_64
NonfreeKernelModules: nvidia
.proc.driver.nvidia.gpus.0: Error: [Errno 21] Är en katalog: '/proc/driver/nvidia/gpus/0'
.proc.driver.nvidia.registry: Binary: ""
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 331.20 Wed Oct 30 17:43:35 PDT 2013
 GCC version: gcc version 4.8.1 (Ubuntu/Linaro 4.8.1-10ubuntu9)
 Your system is not currently configured to drive a VGA console
 on the primary VGA device. The NVIDIA Linux graphics driver
 requires the use of a text-mode VGA console. Use of other console
 drivers including, but not limited to, vesafb, may result in
 corruption and stability problems, and is not supported.

ApportVersion: 2.12.5-0ubuntu2.2
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Sat Feb 8 15:49:47 2014
DistUpgraded: Fresh install
DistroCodename: saucy
DistroVariant: ubuntu
DkmsStatus: nvidia-331, 331.20, 3.11.0-15-generic, x86_64: installed
 NVIDIA Corporation GF100 [GeForce GTX 465] [10de:06c4] (rev a3) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Device [1043:834c]
InstallationDate: Installed on 2013-12-20 (49 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: ASUS All Series
MarkForUpload: True
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-15-generic.efi.signed root=UUID=fbdd2a1c-8021-4dff-a5e6-2dd1a4173bfa ro quiet splash vt.handoff=7
SourcePackage: unity
UpgradeStatus: No upgrade log present (probably fresh install) 10/29/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1602
dmi.board.asset.tag: To be filled by O.E.M. Z87-PRO
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1602:bd10/29/2013:svnASUS:pnAllSeries:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnZ87-PRO:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion: All Series
dmi.product.version: System Version
dmi.sys.vendor: ASUS
version.compiz: compiz 1:0.9.10+13.10.20131011-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.46-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 9.2.1-1ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 9.2.1-1ubuntu3
version.nvidia-graphics-drivers: nvidia-graphics-drivers N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.14.5-1ubuntu2~saucy1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu3.1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.2.0-0ubuntu10
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.904-0ubuntu2.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.9-2ubuntu1
xserver.bootTime: Sat Feb 8 14:57:11 2014
xserver.configfile: /etc/X11/xorg.conf

xserver.logfile: /var/log/Xorg.0.log

xserver.version: 2:1.14.5-1ubuntu2~saucy1

Simon Strandman (nejsimon) wrote :
Simon Strandman (nejsimon) wrote :

I guess I should mention that I'm running a dual monitor setup on a Nvidia card. I installed the latest Nvidia driver from the x updates ppa because I had some problems getting X to start first. If this matters.

Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in unity (Ubuntu):
status: New → Confirmed
Tulio Lazarini (tulio-lazarini) wrote :

Same problem here, with Ubuntu 13.10 and Gnome 3.10.

pdknsk (pdknsk) wrote :

This problem is indeed caused by installing GTK 3.10 (from 14.04 or elsewhere).

libgtk-3-0 3.10.6-0ubuntu1~~saucy1 [origin: unknown]

This is the problematic package. Downgrade this package (and other upgraded packages depending on it) to 13.10 packages and the problem is fixed. I don't know if this is a problem with the package itself and also occurs in 14.04 (unlikely) or if it's just the combination of 13.10 and some 14.04 packages.

Changed in unity:
status: New → Invalid
Changed in unity (Ubuntu):
status: Confirmed → Invalid
pdknsk (pdknsk) wrote :

Apparently this is the source of the package.

I have confirmed that it also occurs by installing this package.

Tulio Lazarini (tulio-lazarini) wrote :


I've run an aptitude-show libgtk-3-0 here, and got version 3.10.7, not 3.10.6. The bug still occurs. Package libgtk-3-common also are in version 3.10.7. I have as an active package source, as I have GNOME 3.10 installed on my Ubuntu 13.10.

Running apt-cache policy, I got these candidate versions (my Ubuntu are localized in Brazilian Portuguese):
  Instalado: 3.10.7-0ubuntu1~saucy1
  Candidato: 3.10.7-0ubuntu1~saucy1
  Tabela de versão:
 *** 3.10.7-0ubuntu1~saucy1 0
        500 saucy/main amd64 Packages
        100 /var/lib/dpkg/status
     3.8.6-0ubuntu3.1 0
        500 saucy-updates/main amd64 Packages
     3.8.4-0ubuntu3 0
        500 saucy/main amd64 Packages

So, I could do a downgrade to 3.8, but it should broke GNOME 3.10...
Any advices about how I can downgrade libgtk-3-0 to version 3.10.5?

Tulio Lazarini (tulio-lazarini) wrote :

I posted the bug report to "Ubuntu Gnome" team. Hope someone get it.
Please refer to and add some extra technical information that should help find out the root reason.

Teo (teo1978) wrote :

For god's sake, this is huge. Any workaround?

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