Ubuntu one not syncing large number of files properly

[Mark East]

I have a photos filder with just under 13,000 files (photos and videos in, and no it's not porn) which totals around 28.5GB in size that I sync with my Ubuntu One account. However, yesterday I checked one of the machines it is syncd to, which is apparently up to date, and it reports 23.1GB of data as the files size. I suspected something strange and I've now checked my 2 machines at work and one reports 21.4GB and the other 28.4GB. All of these claim to be fully sync'd with my account. Luckily I have a backup of the folder before it got chewed by Ubuntu One but I would still like the service to sync properly. I reported this issue shortly after 11.10's release but was informed that a patch was being released related to larger files not syncing properly (bug 872924) and that 'appeared' to fix my problem (although i completely re-syncd my folder), but it looks like it hasn't.

[Leo Arias (elopio)]

I'm sorry to hear Ubuntu One is not working properly for you. Can you do the following in order to provide us with important details that will help us determine the root cause of this issue?

    Open Applications->Accessories->Terminal and run: echo -e "[logging]\nlevel = DEBUG" > ~/.config/ubuntuone/logging.conf; u1sdtool -q; u1sdtool -c
    Copy files into your ~/Ubuntu One folder
    Attach ~/.cache/ubuntuone/log/syncdaemon.log and ~/.cache/ubuntuone/log/syncdaemon-exception.log to this bug report

Note that attaching syncdaemon.log will show filenames you are attempting to sync with Ubuntu One. If you do not want this to be public, please mark the bug as private and this bug report will only be available to you and the Ubuntu One team.

[Mark East (feasty)]

Ok, just an update, I have done a diff on the files in one that has sync'd pretty much all my files and the one that has only sync'd around 21GB and it seems to be the large files that have not sync'd which is mainly videos. The file count only differs by about 100 files (12,665 as opposed to 12,768) so it appears to be having trouble with the larger files. The system is fully up to date though. I will complete your request at some point soon but upload is not an issue so I don't know how much that information you requested will help. It just appears to affect systems I add to my U1 sync as they appear to think they are in sync when they aren't.