Ubuntu One error: "Error Got empty result for devices list."

Bug #577378 reported by alepila
10
This bug affects 2 people
Affects Status Importance Assigned to Milestone
ubuntuone-client (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

Binary package hint: ubuntuone-client

Ubuntu One error: "Error Got empty result for devices list." The Ubuntu One folder's is not syncronized

ProblemType: Bug
DistroRelease: Ubuntu 10.04
Package: ubuntuone-client 1.2.1-0ubuntu2
ProcVersionSignature: Ubuntu 2.6.32-22.33-generic 2.6.32.11+drm33.2
Uname: Linux 2.6.32-22-generic i686
NonfreeKernelModules: nvidia
Architecture: i386
Date: Sat May 8 12:19:46 2010
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=it_IT:it:en_GB:en
 LANG=it_IT.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntuone-client
UbuntuOneClientConfig:
 [ubuntuone]
 connected = True
 connect = 0
 show_applet = 1
 bookmarked = True
UbuntuOneSyncdaemonExceptionsLog:
 2010-05-08 11:43:59,221 - ubuntuone.SyncDaemon.ActionQueue - ERROR - The request 'oauth_authenticate' failed with the error:

 AUTHENTICATION_FAILED

Revision history for this message
alepila (alepila1986) wrote :
Revision history for this message
Mitch Towner (kermiac) wrote :

I'm sorry to hear Ubuntu One is not working properly for you. Can you please try the procedure outlined at https://wiki.ubuntu.com/UbuntuOne/FAQ#How%20do%20I%20add%20my%20computer

If that does not resolve the issue, can you please try the following from a terminal window:
1. mv ~/.cache/desktop-couch/desktop-couchdb.pid ~/.cache/desktop-couch/desktop-couchdb.pid.old
2. killall ubuntuone-login ubuntuone-syncdaemon

Now launch ubuntuone-preferences again. If that does not resolve your issue, please attach your ubuntuone logs to this bug. Please zip your $HOME/.cache/ubuntuone/log/ folder and attach the zip here.

You can attach logs to this bug report by clicking the 'Add Attachment or patch' button at the bottom of the page. Thank you for filing this bug report and helping to make Ubuntu better.

Changed in ubuntuone-client (Ubuntu):
status: New → Incomplete
Revision history for this message
alepila (alepila1986) wrote : Re: [Bug 577378] Re: Ubuntu One error: "Error Got empty result for devices list."

Il 09/05/2010 05:47, Mitch Towner ha scritto:
> I'm sorry to hear Ubuntu One is not working properly for you. Can you
> please try the procedure outlined at
> https://wiki.ubuntu.com/UbuntuOne/FAQ#How%20do%20I%20add%20my%20computer
>
> If that does not resolve the issue, can you please try the following from a terminal window:
> 1. mv ~/.cache/desktop-couch/desktop-couchdb.pid ~/.cache/desktop-couch/desktop-couchdb.pid.old
> 2. killall ubuntuone-login ubuntuone-syncdaemon
>
> Now launch ubuntuone-preferences again. If that does not resolve your
> issue, please attach your ubuntuone logs to this bug. Please zip your
> $HOME/.cache/ubuntuone/log/ folder and attach the zip here.
>
> You can attach logs to this bug report by clicking the 'Add Attachment
> or patch' button at the bottom of the page. Thank you for filing this
> bug report and helping to make Ubuntu better.
>
> ** Changed in: ubuntuone-client (Ubuntu)
> Status: New => Incomplete
>
>
I've solved the problem. I've removed the Ubuntu One's Key of Keyring
then i've restarted my PC. I've clicked on Ubuntu One. Firefox is
started and i've done login. After that Ubuntu One works good.

  Thanks

alepila (alepila1986)
Changed in ubuntuone-client (Ubuntu):
status: Incomplete → New
Revision history for this message
Mitch Towner (kermiac) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 576263, so it is being marked as such. Please look at the other bug report to see if there is any missing information that you can provide, or to see if there is a workaround for the bug. Additionally, any further discussion regarding the bug should occur in the other report. Please continue to report any other bugs you may find.

Changed in ubuntuone-client (Ubuntu):
status: New → Confirmed
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