Comment 2 for bug 510210

Revision history for this message
Joshua Hoover (joshuahoover) wrote :

Hi Suniyo,

I'm sorry to hear Ubuntu One isn't working properly for you. Can you try the following and let me know if it fixes things for you?

  1. Quit the Ubuntu One client
  2. Open (or create if it doesn't exist): ~/.config/ubuntuone/syncdaemon.conf
  3. Add the following 2 lines to this file and save:
[__main__]
log_level = DEBUG

  4. Go to https://one.ubuntu.com/account/machines/
  5. Select the checkbox next to your computer
  6. Click the "Remove selected computers" button
  7. Open Applications->Accessories->Passwords and Encryption Keys
  8. Click on the arrow next to "Passwords"
  9. Right-click on the UbuntuOne token and select "Delete"
10. Open Applications->Internet->Ubuntu One
11. A web page should open, prompting you to add your computer, go ahead & add your computer

Once you do all that, can you let me know what the results are? Does the client connect? If so, can you put a small file in your ~/Ubuntu One folder and have it transfer?

If this doesn't help, please attach the following log files to this bug report:

~/.cache/ubuntuone/log/oauth-login.log
~/.cache/ubuntuone/log/syncdaemon.log
~/.cache/ubuntuone/log/syncdaemon-exceptions.log

Thank you,

Joshua