Ubuntu
ubuntuone-client package

  1. Bug #506485
  2. Comment #1

Comment 1 for bug 506485

Revision history for this message
Joshua Hoover (joshuahoover) wrote :

Hi ANA,

I'm sorry to hear you've experienced problems with Ubuntu One. Unfortunately, this bug report does not give any details that help us determine what the root cause of the issue might be. Can you do the following so that we can better help get you up and running with Ubuntu One?

1. Open (or create if it doesn't exist): ~/.config/ubuntuone/syncdaemon.conf

2. Add the following 2 lines to this file and save:
[__main__]
log_level = DEBUG

3. Restart the Ubuntu One client
4. Copy files into your ~/Ubuntu One folder
5. Attach ~/.cache/ubuntuone/log/syncdaemon.log to this bug report
6. From a terminal session, run: apport-collect -p ubuntuone-client 506485

Note that attaching syncdaemon.log will show filenames you are attempting to sync with Ubuntu One. If you do not want this to be public, please mark the bug as private and this bug report will only be available to you and the Ubuntu One team.

Thank you,

Joshua