Comment 2 for bug 223436

In my opinion this isn't a bug. It's just the result of one (!) usability test. The author of the article: "The main issue with the desktop experience is that the geeky programmers and designers assume too much from the average user." User testing is good but he makes a mistake. He assumes that his girlfriend is representative for every other ubuntu novice/user. Geeky devs make ubuntu user friendly for geeky users, he is making ubuntu user friendly for his girlfriend. The last one is probable better but not perfect. To solve this problem you have to test a case on several users, according to Jacob Nielsen 5 users should be fine: http://www.useit.com/alertbox/20000319.html. On the other side it would surprise me if the results of other tests are different, but you have to know for sure.