Comment 7 for bug 2068100

Hi Kian,

`snap remove canonical-livepatch` seems to have fixed it. I was able to run `pro detach` and then `pro attach` with a new token. I think I’m all set. Thanks.

Mike

Michael L. Metts (he/him/his)
/ˈmaɪkəɫ ˈɛɫ ˈmɛts/
Principal Data Engineer
CORNERSTONE RESEARCH
1302 El Camino Real, Suite 250
Menlo Park, CA 94025-4327
650.470.7171 direct
650.740.8551 mobile
www.cornerstone.com

From: <email address hidden> <email address hidden> On Behalf Of Kian Parvin
Sent: Thursday, June 6, 2024 8:06 AM
To: Metts, Michael <email address hidden>
Subject: [Bug 2068100] Re: ran `pro detach` to i could then run `pro attach ...` but `pro detach` failed on livepatch

EXTERNAL SENDER

Hi Michael,

Strange that there are no logs. Let's try the following instead.

First, let us know the contents of this file if it exists,

- sudo cat /var/snap/canonical-livepatch/current/livepatchd.err

At this point, if you just want to `pro detach` you can try removing the
Livepatch first.

- sudo snap remove canonical-livepatch

Then try `sudo pro detach`.

Alternatively if you want to dig deeper into the issue we can try the
following. Please provide us with the output from the following
commands,

- ps aux | grep livepatch
- sudo snap stop canonical-livepatch
- ps aux | grep livepatch

Then try run the daemon manually

- sudo SNAP_COMMON=/var/snap/canonical-livepatch/common
SNAP_DATA=/var/snap/canonical-livepatch/current /snap/canonical-
livepatch/current/canonical-livepatchd

And then in a separate terminal,

- canonical-livepatch status

Let us know the output from the above. After this you can start the
service again with

- sudo snap start canonical-livepatch

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report.
https://bugs.launchpad.net/bugs/2068100<https://bugs.launchpad.net/bugs/2068100>

Title:
ran `pro detach` to i could then run `pro attach ...` but `pro detach`
failed on livepatch

Status in Canonical Livepatch Client:
New
Status in ubuntu-advantage-tools package in Ubuntu:
Incomplete

Bug description:
the problem is reported in /var/log/ubuntu-advantage.log but i'm not
sure how to fix it. i just want to detach and re-attached but i want
to make sure liveupdate is turned off.

root@crcoubu2:~# lsb_release -rd
Description: Ubuntu 22.04.2 LTS
Release: 22.04

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: ubuntu-advantage-tools 32.3~22.04
ProcVersionSignature: Ubuntu 5.15.0-91.101-generic 5.15.131
Uname: Linux 5.15.0-91-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.4
Architecture: amd64
CasperMD5CheckResult: pass
Date: Tue Jun 4 23:51:39 2024
InstallationDate: Installed on 2023-03-30 (432 days ago)
InstallationMedia: Ubuntu-Server 22.04.2 LTS "Jammy Jellyfish" - Release amd64 (20230217.1)
PackageArchitecture: all
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: ubuntu-advantage-tools
UpgradeStatus: No upgrade log present (probably fresh install)
cloud-id.txt: none
jobs-status.json: {"metering": {"last_run": "2024-06-05T05:47:55.559250+00:00", "next_run": "2024-06-05T09:47:55.559250+00:00"}, "update_contract_info": null, "update_messaging": {"last_run": "2024-06-05T01:01:36+00:00", "next_run": "2024-06-05T07:01:36+00:00"}}
livepatch-status.txt-error: Failed running command '/snap/bin/canonical-livepatch status' [exit(1)]. Message: error executing status: livepatchd error: daemon shutting down
uaclient.conf:
contract_url: https://contracts.canonical.com<https://contracts.canonical.com>
log_level: debug

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