Ubuntu
ubuntu-advantage-tools package

"sudo pro attach <token>" fails

Bug #2058560 reported by gauss
78
This bug affects 10 people
Affects Status Importance Assigned to Milestone
ubuntu-advantage-tools (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

What happened.
Unexpected error(s) occurred.
For more details, see the log: /var/log/ubuntu-advantage.log
To file a bug run: ubuntu-bug ubuntu-advantage-tools

What was expected.
Ubuntu pro free subscription would be attached to my box.

$ lsb_release -rd
Description: Ubuntu 22.04.4 LTS
Release: 22.04

$ apt-cache policy ubuntu-advantage-tools
ubuntu-advantage-tools:
  Installed: 31.2~22.04
  Candidate: 31.2~22.04
  Version table:
 *** 31.2~22.04 500
        500 http://us.archive.ubuntu.com/ubuntu jammy-updates/main amd64 Packages
        500 http://us.archive.ubuntu.com/ubuntu jammy-updates/main i386 Packages
        100 /var/lib/dpkg/status
     27.7~22.04.1 500
        500 http://us.archive.ubuntu.com/ubuntu jammy/main amd64 Packages

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: ubuntu-advantage-tools 31.2~22.04
ProcVersionSignature: Ubuntu 5.15.0-100.110-generic 5.15.143
Uname: Linux 5.15.0-100-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5CheckResult: unknown
CurrentDesktop: KDE
Date: Wed Mar 20 16:16:31 2024
InstallationDate: Installed on 2019-10-02 (1630 days ago)
InstallationMedia: Ubuntu 18.04.3 LTS "Bionic Beaver" - Release amd64 (20190805)
PackageArchitecture: all
ProcEnviron:
 LANGUAGE=
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: ubuntu-advantage-tools
UpgradeStatus: Upgraded to jammy on 2023-12-13 (98 days ago)
apparmor_logs.txt:
 Mar 20 13:58:55 noether kernel: audit: type=1400 audit(1710961135.168:108): apparmor="DENIED" operation="change_onexec" info="label not found" error=-2 profile="unconfined" name="ubuntu_pro_apt_news" pid=4679 comm="(python3)"
 Mar 20 13:59:32 noether kernel: audit: type=1400 audit(1710961172.848:172): apparmor="STATUS" operation="profile_load" profile="unconfined" name="ubuntu_pro_apt_news" pid=6835 comm="apparmor_parser"
 Mar 20 16:03:38 noether kernel: audit: type=1400 audit(1710968618.235:310): apparmor="STATUS" operation="profile_replace" info="same as current profile, skipping" profile="unconfined" name="ubuntu_pro_apt_news" pid=28811 comm="apparmor_parser"
 Mar 20 16:08:14 noether kernel: audit: type=1400 audit(1710968894.418:311): apparmor="STATUS" operation="profile_replace" info="same as current profile, skipping" profile="unconfined" name="ubuntu_pro_apt_news" pid=29434 comm="apparmor_parser"
cloud-id.txt-error: Invalid command specified 'cloud-id'.
ua-status.json-error: Failed running command 'pro status --format json' [exit(1)]. Message:
uaclient.conf:
 contract_url: https://contracts.canonical.com
 log_level: debug

Revision history for this message
gauss (gauss) wrote :
information type: Private → Public
Apport retracing service (apport)
tags: removed: need-amd64-retrace
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in ubuntu-advantage-tools (Ubuntu):
status: New → Confirmed
Revision history for this message
Andreas Hasenack (ahasenack) wrote :

I think your attach command happened during a downtime of the Pro service:

["2024-03-20T16:11:17.029", "DEBUG", "ubuntupro.http", "readurl", 389, "URL [POST] response: https://contracts.canonical.com/v1/context/machines/token, headers: {'connection': 'close', 'content-length': '186', 'content-type': 'text/html', 'date': 'Wed, 20 Mar 2024 21:11:16 GMT', 'server': 'nginx/1.18.0 (Ubuntu)'}, data: <html>\r\n<head><title>500 Internal Server Error</title></head>\r\n<body>\r\n<center><h1>500 Internal Server Error</h1></center>\r\n<hr><center>nginx/1.18.0 (Ubuntu)</center>\r\n</body>\r\n</html>\r\n", {}]

Would you mind trying again please?

Revision history for this message
Renan Rodrigo (renanrodrigo) wrote :

We should have a better message for when this kind of thing happens, so people are not confused.

Revision history for this message
Renan Rodrigo (renanrodrigo) wrote :

Confirmed this error happened because we had an unexpected outage on contracts.canonical.com.
I have checked the functionality now, and everything should work fine.
Many other bugs were filed at the same time window, and I am marking them duplicates of this one for easier tracking.

- We apologise for the trouble and kindly ask anyone who have hit this to try again now
- We are going to improve the error message to reduce FUD

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