/usr/bin/software-properties-gtk:ModuleNotFoundError:/usr/bin/software-properties-gtk@37:/usr/lib/python3/dist-packages/softwareproperties/gtk/SoftwarePropertiesGtk.py@57:/usr/lib/python3/dist-packages/softwareproperties/gtk/UbuntuProPage.py@27:/usr/lib/python3/dist-packages/softwareproperties/gtk/DialogUaAttach.py@25

[errors.ubuntu.com bug bridge]

The Ubuntu Error Tracker has been receiving reports about a problem regarding software-properties. This problem was most recently seen with package version 0.99.9.10, the problem page at https://errors.ubuntu.com/problem/4b05d8835016bb4e877825ae6aff4814cbfccabf contains more details, including versions of packages affected, stacktrace or traceback, and individual crash reports.
If you do not have access to the Ubuntu Error Tracker and are a software developer, you can request it at http://forms.canonical.com/reports/.

[Andreas Hasenack (ahasenack)]

@seb why do you think this is an ubuntu-advantage-bug? It's software-properties-gtk that is failing the import, so either it does not have a dependency on u-a-t, or it's not versioned correctly.

[Sebastien Bacher (seb128)]

@Andreas, how could it be software-properties-gtk's fault if
'from uaclient.api.u.pro.attach.magic.initiate.v1 import initiate'
is failing?

there is nothing specific to the client there, I would bet you that python3 -c 'from uaclient.api.u.pro.attach.magic.initiate.v1 import initiate' on the system would give the same error.

I would probably agree that it's not ubuntu-advantage-tools' fault though and more likely an user error unless there is a packaging bug which is why I assigned it there so it could be checked by someone who is familiar with the package but claiming it as invalid an probably an user configuration problem

[Douglas Smith (dsmith-doug)]

This is caused by ubuntu's package uaclient having the same name as https://github.com/FreeOpcUa/opcua-client-gui Uninstalling opcua-client with pip allowed software-properties-gtk to run.

I've had opcua-client installed for a long time without any problems. It probably started here, where the Ubuntu Pro features got activated: https://git.launchpad.net/software-properties/commit/?id=1ee752c22956248ffffa8ce84c753bce32b18041

[Sebastien Bacher (seb128)]

@Douglas, thanks for pointing that out! Renan made a ticket for the conflict now on https://github.com/canonical/ubuntu-advantage-client/issues/2434

[Nathan Teodosio (nteodosio)]

Setting this to triaged as per the comments in that issue tracker.