Comment 19 for bug 1951399

Norbert,

I'm not JUST with Ubuntu Studio (which may go back to Ubiquity, btw), but I'm also with the Kubuntu team, a member of the Community Council, and, in this context, a member of the Bug Squad which is here to triage bugs.

When triaging bugs, if we find a particular bug report is not helpful (or described very well), then you get a standard response like I gave you. When you say "see logs" and then upload an identical bug report later with a crash, that shows a pattern that you're not willing to help by describing where you were in the process when the installation crash. Additionally, you were filing *multiple* bugs with the same description which rightfully were marked as duplicates.

Please, do not take those personally. I was trying to be friendly by injecting into the standard response that saying "see logs" doesn't help. The standard response and my "'see logs' doesn't help" comment were multiple hints as to what are needed by the Ubuntu Foundations Team (the developers of Ubiquity) in order to solve the problem. Describing what happened when the crash occurred helps them know *where* to look in the logs for the problem.

Basically, I gave you information on how to help them help you, but instead you drag me over the coals in your comment about me being "not friendly". I don't work for Canonical, I'm not part of the Ubuntu Foundations Team. I'm just as much of a volunteer as you.

The only reason I'm commenting here publicly is that with that public comment about me, I felt the need to defend myself. In the future, if you have a problem with me, email me directly or find me in IRC so we can have a private conversation about it and thereby abide by the Code of Conduct.