The installer stop at the Update and Other software screen when Windows is installed

Bug #1766978 reported by Diego Germán Gonzalez
60
This bug affects 13 people
Affects Status Importance Assigned to Milestone
ubiquity (Ubuntu)
Confirmed
Undecided
Unassigned

Bug Description

When you try to install Ubuntu on the same Windows disk, Ubiquity is stopped on the Updates and other Software screen.
So far the solution is to open the GNOME Disks application, and unmount and mount the Windows boot partition several times.
When rebooting the installer displays a message that partitions are mounted and if you want Ubiquity to unmount them. When answering Yes, the installation continues.

This does not happen with other distributions, For example KDE NEON (Calamares Installer) or Fedora (Anaconda installer)

This happens whenever there is a dedicated Windows partition on the main disk, even if one tries to install Ubuntu on an external disk where there is no other distribution.

This is how the partitions of my disks are distributed at the time of the report

Disk /dev/sda: 465.8 GiB, 500103634432 bytes, 976764911 sectors
Units: sectors of 1 * 512 = 512 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disklabel type: dos
Disk identifier: 0x6fdda5e8

Device Boot Start End Sectors Size Id Type
/dev/sda1 * 2048 521261554 521259507 248.6G 7 HPFS/NTFS/exFAT
/dev/sda2 521263104 522239999 976896 477M 27 Hidden NTFS WinRE
/dev/sda3 522242048 974716657 452474610 215.8G 83 Linux
/dev/sda4 974716928 976762879 2045952 999M 82 Linux swap / Solaris

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: ubiquity 18.04.11
ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17
Uname: Linux 4.15.0-20-generic x86_64
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
CasperVersion: 1.393
CurrentDesktop: ubuntu:GNOME
Date: Wed Apr 25 20:34:18 2018
InstallCmdLine: initrd=/ubninit file=/cdrom/preseed/ubuntu.seed boot=casper quiet splash --- BOOT_IMAGE=/ubnkern
LiveMediaBuild: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180425)
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=C.UTF-8
 SHELL=/bin/bash
SourcePackage: ubiquity
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Diego Germán Gonzalez (diegogermangonzalez) wrote :
summary: - The installer stops at the Update and Othersoftware screen when Windows
+ The installer stop at the Update and Othersoftware screen when Windows
is installed
summary: - The installer stop at the Update and Othersoftware screen when Windows
+ The installer stop at the Update and Other software screen when Windows
is installed
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in ubiquity (Ubuntu):
status: New → Confirmed
Revision history for this message
Júlio César Alves (julio-caburu) wrote :

I have this problem and the workaround (unmount and mount the Windows boot partition several times) didn't work. I've tried Ubuntu 18.04 LTS and Ubuntu 20.04 LTS Beta.

I've already tried minimal install with no updates, but the installer keeps stopping.

I'm using a HP Pavilion laptop, with Windows 10 (UEFI and SecureBoot Enabled).

Is there any other possible workaround?

PS: I'm not sure if this is the right place to post this question, but I can't find any solution in other sites.

Thanks in advance.

Revision history for this message
Birger Skogeng Pedersen (gromit190) wrote (last edit ):

Would be great if someone could be more explicit about how many times you need to mount/unmount? Why would it not be sufficient to do it (just) once?

In my case the partition was initially unmounted. I mounted it 5 times (no particular reason, just a random number) and it worked. I regret not trying to mount it just once.

To anyone facing this same issue, I urge you to try to mount it just once and see if the issue is resolved.

Revision history for this message
petter7252 (petter-hofstad) wrote (last edit ):

Got stuck while trying to install without "try" ubuntu first, tried mounting and unmounting, but that was greyed out in gparted.
Disabled hibernation in windows as that seamed to work for some on another forum, didnt work for me.

so thinking, maybe it is greyed out because i'm not in a "full OS", so i entered "try ubuntu", again in gparted but its greyed out. so then i proceded to try the installer anyways, and it worked... only thing i did earlier was to create a ext4 partition on the secondary ssd where i was going to install it. dont remember when in the process i did that, so unsure if that made a difference

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