Comment 47 for bug 1899485

Revision history for this message
In , Coxmatthew (coxmatthew) wrote :

(In reply to coxmatthew from comment #36)
> (In reply to :Dossy Shiobara from comment #27)
> > coxmatthew, would you mind trying uninstalling the Linux Mint package
> > installed version, and installing the Mozilla-provided binary, just to see
> > if there's a difference? If you can still reproduce the issue with the
> > official Mozilla binaries, that would be useful to know.
> >
> > You can download the official build here:
> >
> > https://www.mozilla.org/en-US/thunderbird/all/
> >
> > If you can still reproduce the problem, then I'll go and set up a VM here
> > with "Linux Mint 17.3 Cinnamon 64-bit (Cinnamon v 2.8.8)" and see if I can
> > reproduce the problem here, as well. Also, you said you cannot reproduce
> > the problem when using a Google/Gmail account over IMAP/SMTP, but you can
> > when using an account through DavMail IMAP/SMTP when DavMail is connected to
> > Office365? I basically want to replicate your environment so that I can
> > reproduce the problem on my own, so I just want to confirm the details.
>
> (In reply to AllUses from comment #33)
> > Using a new profile may take some while as i need to do some work in the
> > meantime.
> > However, if it works with a fresh new profile then TB 52 doesn't support
> > pre-52 profiles at least with a specific setting in it. Wonder which setting
> > this could be.
> >
> > (In reply to Jorg K (GMT+2) from comment #31)
> > > And on a new profile? Start Thunderbird with -p to create one. I'm sure it
> > > will work, so there is something in the old profile that makes it fail. We
> > > need to find that something.
>
> I am also planning on trying a new profile, but things are crazy for me at
> work too. Will update as soon as possible as I'd like to get this bug
> resolved.

I've created a new profile using just my office365 account and things seem to be working. I've not encountered the issue for the last 30 or so emails I've sent or replied to.

Note that I am still using the version of Thunderbird provided through Linux Mint's update repository, so it seems the issue is related to version 52+ reading a pre-52 profile. I will slowly start adding my additional accounts and plugins to the new profile and let everybody know if I encounter an issue or am successful.